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40kVA Smart-VT. Raw Status Data "M States = 00 02 02 00001038 20000000 00000080 05" | Data Center & Facility 3 Phase UPS

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40kVA Smart-VT. Raw Status Data "M States = 00 02 02 00001038 20000000 00000080 05"

Discussion in Data Center & Facility 3 Phase UPS started by Longdy , 10/18/2018 10:27 AM
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40kVA Smart-VT. Raw Status Data "M States = 00 02 02 00001038 20000000 00000080 05"

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  • Longdy
    Hello there, After I power on the UPS, the system alert below in Fault Menu " 0003 External Bypass Switch Closed ", " System Failure detected by Surveillance" and the Raw Status Data " M States = 00 02 02 00001038 20000000 00000080 05 ". Based on above alert, please kindly let me know the possible issue of this UPS. Thanks in advance. Cheers
  • wpasquil

    Hi,

    I asked the 3 phase support team here and below is the response.

     

    0 2 2

    Inverter/Bypass control in Init. state

    PFC control in Off state

    Charger control in Off state

     

    00001038

    20000000

    00000080

    05

     

    Fault present, PFC, Inverter & Charger locked

    DC-Bus voltage sensor fault

    Second DC-bus voltage sensor fault

    No batteries present in system

     

     

    Looks like the power module has a DC Sensing problem and may need to be replaced.

    They can try cycling power to the power module by putting UPS in manual bypass, (if the have an external bypass cabinet), and then cycling power to the UPS.
    If the fault remains they will need to replace the power module.

    If you need further assistance you should contact local support. Here is a link to their information.

    https://www.apc.com/kh/en/support/contact-us/index.jsp

  • Longdy

    Hello Bill,

    Can you guide me step by step how to cycling power to the power module by putting UPS in manual bypass?

    One more thing, please also provide the procedure to replace the power module as well.

  • wpasquil
    This discussion is marked as answered

    Hi,

    You should contact local support for assistance. https://www.apc.com/kh/en/support/contact-us/index.jsp

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