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AP9630 - The application you are trying to load is incompatible with the current APC OS | UPS Management Devices & PowerChute Software

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AP9630 - The application you are trying to load is incompatible with the current APC OS

Discussion in UPS Management Devices & PowerChute Software started by Vincent , 12 days ago
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AP9630 - The application you are trying to load is incompatible with the current APC OS

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  • Hello,

    question is asked often :(

    This AP9630 is displaying this message on 2 UPS. It's actually connected to Smart UPS 2200. If my doc is correct & up to date, it's running firmware UPS 09.4 (ID18).

    Connected to serial to AP9630, Network Card AOS is v6.9.6, Smart-UPS & Matrix UPS APP v6.9.6 too.
    Stat : P+ N4+ N6+ A!

    I already tried the "resetToDef  -p keepip". After about 10 minutes I was able to connect using putty again, setting correct IP, reboot. Wait 10 more minutes to get ping ok. I already was having this problem with firmware 6.9.4 and the upgrade didn't solve it.

    What can I do now ?

    Thanks,

    Vincent

  • First you need to log into the device via SSH or Serial and enable FTP using this command:

    ftp -S enable

     

    Next you need to download the following files:

    https://schneider-electric.box.com/s/2pwkj0c41rs2byumkyafpezkvjx1ya63

     

    Connect to the NMC using FTP, I recommend the WinSCP client,

    Upload "apc_hw05_bootmon_109.bin" to the root,

    The NMC will reboot,

    Reconnect via FTP,

    Upload "apc_hw05_aos_696.bin" to the root,

    The NMC will reboot,

    Reconnect via FTP,

    Upload "apc_hw05_sumx_696.bin" to the root,

    The NMC will reboot for the final time

     

    -Gavan

  • Hello, no more luck :(

    after first & second upload, the card boot really fast. Less than 10 pings to be up. After the last one, it tapes 10 min.

  • that sounds about right, the last one take a bit longer to install.

  • but still can connect with https.

    SSH stat still display : P+ N4+ N6+ A!

  • try these commands:

    web -s enable

    reboot 

    That should enable HTTPS but I'm not sure the application has uploaded correctly.

    -Gavan

  • no more luck using http or https :(

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