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Installed a new AP9630 in a SMT2200 but getting "No UPS Found" | UPS Management Devices & PowerChute Software

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Installed a new AP9630 in a SMT2200 but getting "No UPS Found"

Discussion in UPS Management Devices & PowerChute Software started by Bert , 9/17/2019 3:34 PM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

Posted in: General

Installed a new AP9630 in a SMT2200 but getting "No UPS Found"

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  • vadmin

    I purchased an AP9630 management card to go in my tower SMT2200.  The card is connected to the network but at the "home" tab, it says "No UPS Found."  

    Based on some forums I found, I figured I would update the firmware to the latest version.  Current "about" below:

    Hardware Factory
       
    Model Number: AP9630
    Serial Number: BA0945012767
    Hardware Revision: 05
    Manufacture Date: 11/14/2009
    MAC Address: 00 C0 B7 4E F9 72
    Management Uptime: 0 Days 0 Hours 23 Minutes
    Application Module
       
    Name: sumx
    Version: v5.1.3
    Date: May 4 2010
    Time: 14:06:35
    APC OS (AOS)
       
    Name: aos
    Version: v5.1.3
    Date: May 4 2010
    Time: 13:55:26
    APC Boot Monitor
       
    Name: bootmon
    Version: v1.0.0
    Date: Oct 8 2008
    Time: 16:03:02

    When I try to update the firwmware using the tool, I get this:

    Starting Upgrade 09/17/19 10:10:54
    -----------------
    [09/17/19 10:10:54] 10.3.110.29: Pinging (via ICMP) device
    [09/17/19 10:10:54] 10.3.110.29: Device connection passed
    [09/17/19 10:10:55] 10.3.110.29: Testing FTP Log-in
    [09/17/19 10:10:58] 10.3.110.29: FTP Log-in passed
    [09/17/19 10:10:59] 10.3.110.29: Saving data file
    [09/17/19 10:10:59] 10.3.110.29: Information --> Unable to verify previous version
    [09/17/19 10:10:59] 10.3.110.29: Saving event & configuration files
    [09/17/19 10:11:00] 10.3.110.29: Transferring firmware file (1/3): Boot Monitor
    [09/17/19 10:11:01] 10.3.110.29: ERROR --> Boot Monitor transfer failed

    Not sure what else to do...Thanks in advance for the help.  

  • vadmin

    Unplugged the card and plugged it back in and upgraded worked...Go figure :)

  • vadmin

    Back to the original issue, I still have "No UPS Found."  

    Here is my "about"

    Hardware Factory
    Model Number
    AP9630
    Serial Number
    BA0945012767
    Hardware Revision
    05
    Manufacture Date
    11/14/2009
    MAC Address
    00 C0 B7 4E F9 72
    Management Uptime
    0 Days 0 Hours 2 Minutes
    Application Module
    Name
    sumx
    Version
    v6.7.2
    Date
    Jan 24 2019
    Time
    17:16:34
    APC OS (AOS)
    Name
    aos
    Version
    v6.7.2
    Date
    Jan 24 2019
    Time
    16:59:36
    APC Boot Monitor
    Name
    bootmon
    Version
    v1.0.8
    Date
    Apr 8 2014
    Time
    10:59:40
    Do I need to power off / power on the UPS itself?
  • apctux

    Have you try the last 6.8.0 firmware series?

    Normally, you don't need to power cycle the UPS.

    On my UPS it will looks like:

    FW versions
    Caption

    Have you try to log in via the serial console and to an factory reset?

  • vadmin

    I would have thought being at the 6.7.2 would be enough for it to at least recognize the UPS (previously, I was 5.1.something).  

    Upgraded to 6.8 and same issue, unfortunately...No UPS Found.

  • apctux

    Have you try the reset?

  • vadmin

    You're suggesting doing a factory reset of the UPS itself?  

  • apctux

    No, I mean an reset of the card itself.

    Press the reset button and when the led begins to flashing, press it again for min. 20 seconds.

    This will do an factory reset and not only an password reset.

    As far as I know, your UPS model has an old serial port. Can you connect you over it with the card?

  • wpasquil

    Hi,

    Have you tried to flash the firmware manually/FTP? See Schneider Electric FAQ FA156047

     

  • vadmin

    Latest firmware has been successfully applied and I'm at 6.8.

  • chefash

    I have seen that before...  The card is defective.  We tried another card it it was fine.  Its weird that there is only 1 way communication sometimes.

    Another way to test if you have 2 way communication is to go on the SMT interface and try to program the card there.   Its under the Advanced menu on the LCD in the About section.

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