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cannot install pcpe 3.1.0 | UPS Management Devices & PowerChute Software

cannot install pcpe 3.1.0

Discussion in UPS Management Devices & PowerChute Software started by Smug , 9/12/2019 10:41 AM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

Posted in: General

cannot install pcpe 3.1.0

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  • S_Mug

    In the middle of installation process the installer just shuts down my computer.

    os: win7 x64

    ups: apc bx1100cl-rs

  • wpasquil

    Hi,

    Sorry for the inconvenience. 

    1. Have you reviewed the system log to determine what is causing the shutdown? 
    2. At what point during the installation process does this occur?
    3. Do you have .NET 4 installed on the system?
    4. From what drive are you installing from?
    5. To what drive and folder are you installing to?
    6. Do you have an older version of PCPE installed or did you have an older version previously installed and if so what version?
    7. Is the proper driver added when connecting the USB cable from the PC to the UPS? See Schneider Electric FAQ FA310907

     

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