Loading ...
Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » Smart-UPS RT 10000 RM XL - SMTP configuration error.

Smart-UPS RT 10000 RM XL - SMTP configuration error.

Discussion in UPS Management Devices & PowerChute Software started by Simon , 4 days ago
Login to follow, share, and participate in this space.
Not a member?Join now
Announcement 

Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

  • Simon.Gray.Onward
    Simon
    Novice Novice
    Simon 4 days ago

    Hi, I am encountering an issue setting up email alerting from a Smart-UPS RT 10000 RM XL.  

    All settings look as they should (Hostname for Internal Exchange Server etc) ran a DNS query under Network for the hostname and this came back fine so the web gui can see the exchange server but just failing when testing the smtp configuration.  

    Set up a receive connector on the exchange side as well pointing direct to the UPS but still no joy.  

    Account being used to authenticate / send is my own domain admin (full exchange permissions) to don't believe it to be exchange permissions related but not sure where the failure is. 

    Any advise or recommendations would be great

    Thanks 

  • wpasquil
    Bill
    =S= Representative
    Bill 3 days ago (in response to Simon)

    Hi,

    Are you asking about configuring the network card that is installed in the Smart-UPS and if so what is the model number of the card and firmware?

  • Simon.Gray.Onward
    Simon
    Novice Novice
    Simon 2 days ago (in response to Bill)

    Hi Bill 

    Yes sorry that is correct, the firmware version is App Module - v5.1.3, APC OS - v5.1.3 & APC Boot - v1.0.1. 

    The model number is AP9631. 

  • wpasquil
    Bill
    =S= Representative
    Bill 2 days ago (in response to Simon)

    Hi,

    You should upgrade the firmware on the NMC. The latest is version 6.6.4 and can be downloaded from this link. https://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX664&software_id=MFOI-B5NN2Y&family=&part_num=&swfam=55_92&tsk=

    There are many changes / fixes in the upgrade that should help with email configuration. 

  • Simon.Gray.Onward
    Simon
    Novice Novice
    Simon yesterday (in response to Bill)

    Hi

    No problems, cheers ill download and get the firmware upgraded see what happens. 

    Appreciate your help. 

    Thanks 

  • Page 1 of 1 (5 items)
Choose your language:  
powered by Communifire
Version 5.2.6420.11692