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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » Inputted illegal characters on an admin password now can not access the device

Inputted illegal characters on an admin password now can not access the device

Discussion in UPS Management Devices & PowerChute Software started by Dean , 12 days ago
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  • deanwoolley
    Dean
    New Member New Member
    Dean 12 days ago

    I was unaware that the software I was running would not allow special characters and unfortunately I updated the existing admin password with a password combining special characters.

    If I added for example ^- as part of the password how would the device interpret them. I have tried to access the device remotely omitting them but it did not work.

    I am concerned that the only way around this is by performing the recovery using the reset button locally unfortunately this is on numerous devices company wide. I am hoping someone can tell me otherwise.

  • wpasquil
    Bill
    =S= Representative
    Bill 10 days ago (in response to Dean)

    Hi,

    Sorry for the inconvenience. Are you asking about a network management card AP9630 - AP9631? If so to recover you will need to perform a reset locally. 

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