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Inputted illegal characters on an admin password now can not access the device | UPS Management Devices & PowerChute Software

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Inputted illegal characters on an admin password now can not access the device

Discussion in UPS Management Devices & PowerChute Software started by Dean , 2/4/2019 8:41 PM
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Inputted illegal characters on an admin password now can not access the device

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  • deanwoolley

    I was unaware that the software I was running would not allow special characters and unfortunately I updated the existing admin password with a password combining special characters.

    If I added for example ^- as part of the password how would the device interpret them. I have tried to access the device remotely omitting them but it did not work.

    I am concerned that the only way around this is by performing the recovery using the reset button locally unfortunately this is on numerous devices company wide. I am hoping someone can tell me otherwise.

  • wpasquil

    Hi,

    Sorry for the inconvenience. Are you asking about a network management card AP9630 - AP9631? If so to recover you will need to perform a reset locally. 

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