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Software to manage APC UPS

Discussion in UPS Management Devices & PowerChute Software started by Massimo , 2/1/2019 12:34 PM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

  • light767
    Massimo
    Apprentice Apprentice
    Massimo 2/1/2019 12:34 PM

    Hi 

    I have an UPS form APC, smart series, the DLA1500I. I have bought used some times ago. It works fine but I would like to install the management software on windows and I'm having trouble with it. I have attached the UPS via USB to my desktop PC.

    First of all which version of Powerchute do I need to install? Because the programm it's pretty old. I'm currently on windows 10 x64.

  • wpasquil
    Bill
    =S= Representative
    Bill 2/1/2019 1:56 PM (in response to Massimo)

    Hi,

    You can install the latest version of PowerChute Business Edition on the Windows 10 system for communications with the DLA1500.

  • wpasquil
    Bill
    =S= Representative
    Bill 2/4/2019 2:11 PM (in response to Massimo)

    Hi,

    PCBE 10 for Windows is the latest version. 

  • light767
    Massimo
    Apprentice Apprentice
    Massimo 2/4/2019 2:38 PM (in response to Bill)

    Hi 

    Ok I have installed PowerChute business edition 10 for windows 10, you need to opn with an internet browser right? There isn't a program interface .exe on windows anymore? 

    Anyway I have succesfully logged in by accessing with the browser but it doesn't recognize my old DLA1500I ...what can I do? 

    I have followed this video https://youtu.be/4E3PmZCWnfY?t=215 to install it and I have selected SMC type too...maybe I need to select something else? 

  • wpasquil
    Bill
    =S= Representative
    Bill 2/4/2019 9:43 PM (in response to Massimo)

    Hi,

    When you installed the software you need to select Type B for the UPS. 

  • light767
    Massimo
    Apprentice Apprentice
    Massimo 2/4/2019 10:57 PM (in response to Bill)

    Ok, it works! 

    Just one question, the application it's avaible just like web application through internet browser? Is there a version with a .exe ? 

  • wpasquil
    Bill
    =S= Representative
    Bill 2/5/2019 1:00 PM (in response to Massimo)

    Hi,

    Since the release of PCBE 9.5 the interface is web only. The Console available with older versions was discontinued.

  • light767
    Massimo
    Apprentice Apprentice
    Massimo 2/6/2019 10:52 AM (in response to Bill)

    I see, I'll keep using the PCBE 10 then. 

    Also I would like to ask another thing. Is that possible to control the fan of the UPS? Because I remeber that when I first take this DLA1500I the fan was running non stop while right now it only turn on if it is running on battery. Also it make a strange noise. I don't if the fan is broken and need to be replaced so I would like to check with powerchute if there is a way to control/test the fan. 

  • light767
    Massimo
    Apprentice Apprentice
    Massimo 2/7/2019 9:40 PM (in response to Massimo)

    Any suggest? 

  • wpasquil
    Bill
    =S= Representative
    Bill 2/8/2019 9:33 PM (in response to Massimo)

    Hi,

    On 2/6/2019 5:52 AM, Massimo said:

    is a way to control/test the fan

    No. the fan cannot be controlled. 

  • light767
    Massimo
    Apprentice Apprentice
    Massimo 2/8/2019 10:06 PM (in response to Bill)

    So ma fan is broker because isn't running all the time as it did when I first take the UPS? 

  • wpasquil
    Bill
    =S= Representative
    Bill 2/9/2019 2:59 PM (in response to Massimo)

    Hi,

    If you feel the fan is not working properly you should contact local support for assistance. You will find local support contact information at this link. You will need to country / region in the upper left of the web page.  

    https://www.apc.com/us/en/support/contact-us/index.jsp

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