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Cannot install latest PowerChute Business Edition 10 because of VC Redistributable error | UPS Management Devices & PowerChute Software

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Cannot install latest PowerChute Business Edition 10 because of VC Redistributable error

Discussion in UPS Management Devices & PowerChute Software started by Martin , 1/10/2019 8:57 AM
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Posted in: General

Cannot install latest PowerChute Business Edition 10 because of VC Redistributable error

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  • progmars

    I just got SMT750I UPS and decided to get the latest PowerChute edition from the APC site instead of installing the one (possibly outdated) from the supplied CD.

    So, clicking through support downloads section, I found this one:


    It seems, the download is broken on Chrome browser - it downloaded a file with name "files" and no extension at all! I tried Firefox, and it downloaded correct file with name pcbesetup.exe.

    So I launched it, and it reported it needs to install Microsoft Visual C++ 2017 Redistributable. I clicked Install. And it failed, claiming that it cannot install this version of VC Redist because a newer version is already installed. I opened the log file and highlighted the exact version I have already installed (possibly, because it was required by some other software package).

    See the screenshot below.

    I don't want to uninstall my current VC Redist version because some other software on my PC depends on it.

    Not sure, why PowerChute requires this specific older version and doesn't accept the newer one.

    How to proceed with the installation?

  • progmars

    Strange thing happened - I attempted to install even newer VCRedist version from here:


    And now PowerChute installation succeeded without even attempting to reinstall the old VCRedist version. That just doesn't make sense - how the newest version turned out to be compatible with the oldest version than the middle version.

    Anyway, installation worked fine. But now I cannot launch the PowerChute Business local website:


    Chrome reports:


    Firefox reports:

    An error occurred during a connection to localhost:6547. SSL received a record with an incorrect Message Authentication Code. Error code: SSL_ERROR_BAD_MAC_READ 

  • progmars

    Ok, I kinda managed to fix the issue. In Chrome, I had to disable TLS 1.3:


    Set to Disabled.

    Then finally I was able to launch the PowerChute localhost website. But it seems to be lacking some UPS configuration settings. For example, I could not find this one:

    Turn Off Delay

    • 0 sec UPS Outlets

    • 90 sec Controlled Outlet Groups

    The amount of time the UPS or a Controlled Outlet Group will wait between receiving the command to turn off and the actual shut down.

    I guess, there are some settings that are available only from the UPS display itself and cannot be configured from PowerChute, despite it being full Business edition.

    And, by the way, country data is somewhat outdated - Latvia (and possibly some other countries) are using euro currency since 2014.

  • gmichaud824


    Did you ever get this resolved? I just ran into the same problem.

  • progmars

    The only this that helped were the reinstall of newer VC redistributable and adjusting the settings in Chrome browser to accept the outdated APC web application certificate.

    But I ended up not using the APC applications anymore because I managed to configure everything on the UPS itself. I guess, I won't need the APC software at all, at least while the UPS is working properly.


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