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Runtime Exceeded not always trigger

Discussion in UPS Management Devices & PowerChute Software started by KEN , 12/23/2018 12:29 PM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

  • lywwing
    KEN
    New Member New Member
    KEN 12/23/2018 12:29 PM

    hi APC,

    I get a problem that the two APC Smart X 3000 UPS with management 2 running in redundancy mode. I set a bat file in Runtime Exceeded, but not always can trigger the bat file configured in Runtime Exceeded, it send PCNS shutdown signal to the Windows server instead of running the bat file.

    Low battery duration: 30m

    Outlet:

    Power Off Delay: 600

    Min Return Runtime: 900

    Full path to command file: ...bat file (ping -n 900 127.0.0.1) (Note: prevent the server shutdown before complete execute the bat file configured in "Runtime Exceeded")

    Duration: 900s

    PCNS shutdown the server, but no execute the bat configured in Runtime Exceeded.

    Regards

    Thanks...KEN

  • wpasquil
    Bill
    =S= Representative
    Bill 1/2/2019 5:58 PM (in response to KEN)

    Hello,

    Have you reviewed Schneider Electric FAQ FA159586 and what is function does the bat file do? 

  • lywwing
    KEN
    New Member New Member
    KEN 1/6/2019 8:32 AM (in response to Bill)

    hi,

    Called support, lower the low battery duration value to 2 minutes fix the problem.

    Regards

    Thanks...KEN

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