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Problem with updating the ap9631 network card

Discussion in UPS Management Devices & PowerChute Software started by Evgeniy , 9/14/2018 11:50 AM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

  • EvgeniyV
    New Member New Member
    Evgeniy 9/14/2018 11:50 AM


    I have a SUA3000RMI2U UPS with network board like this: https://www.apc.com/shop/ru/ru/products/-UPS-Network-Management-Card-2-with-Environmental-Monitoring/P-AP9631


    Today pulled the devil to update the software on it. :-(

    Now she does not see the UPS.

    Quick Status
    Lost Communication to the UPS

    error screen

    this error i see on web interface.

    Nothing can not manage. There is no data about the UPS in the web-interface.
    Tell me how to get out of the situation!surprised

  • ipicKedawinna
    =S= Representative
      This discussion is marked as answered
    Angela 9/14/2018 12:36 PM (in response to Evgeniy)

    Hi Evgeniy,

    This occurred because if you look at the top of the screen in your screenshot, Symmetra 3 phase UPS firmware was accidentally/incorrectly loaded. If you have a Smart-UPS, you need Smart-UPS firmware. Symmetra UPSs are a different product line and thus, require different firmware.

    This will be an easy problem to resolve though. Just download and re-apply the correct firmware using the same process you used to load the above firmware and it should be resolved smile

    The firmware you need for a Smart-UPS product is part number SFSUMX656 (note, we'll have 6.6.4 coming out in a few weeks), and here is the link to download: http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX656&software_id=MFOI-AXRN8C&family=&part_num=SFSUMX656&swfam=&tsk=&swtyp= 

    Let us know how it goes or if you have any other questions.

  • EvgeniyV
    New Member New Member
    Evgeniy 9/14/2018 1:01 PM (in response to Angela)

    I apologize! on the site is a cleverly organized link system. For different products, I have a file with the same name and almost the same size. Inside other files and other firmware!

    Sorry! thank you!

  • ipicKedawinna
    =S= Representative
    Angela 9/14/2018 8:48 PM (in response to Evgeniy)

    No problem! cool

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