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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » No communication between management module and UPS

No communication between management module and UPS

Discussion in UPS Management Devices & PowerChute Software started by Jeremy , 8/8/2018 9:21 PM
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  • jlasater
    Jeremy
    New Member New Member
    Jeremy 8/8/2018 9:21 PM

    I have the following:

    UPS:
    SMX2200RMLV2U
    S/N AS1527240093

    Battery cabinet:
    SMX120RMBP2U
    S/N 7A1528L30547

    AP9630 Network Management Card
    S/N ZA1510012917 rev 5

    On management card:
    Application Module
    Name sy3p
    Version v6.5.0
    Date Jul 12 2017
    Time 19:00:54
    APC OS (AOS)
    Name aos
    Version v6.5.0
    Date Jun 9 2017
    Time 13:41:00

    APC Boot Monitor
    Name bootmon
    Version v1.0.8
    Date Apr 8 2014
    Time 10:59:40
    The web interface on the management card shows UPS status: unavailable. No UPS Found. I updated the firmware and re-seated the card. No change. What is the next diagnostic step?
  • jlasater
    Jeremy
    New Member New Member
    Jeremy 8/8/2018 10:32 PM (in response to Jeremy)

    After looking at another forum post here and his resolution, the same worked for me. You need to be *very* careful about looking for the right firmware not just for the management module but also the host UPS. I found a firmware update for the 9630 for use with the Symmetra, but a separate one for SMX use. The SMX one fixed the problem in my case.

    It's too bad the firmware updater can't query the host UPS...it would really make updates simpler for techs.

    Case closed on this issue.

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