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Frequent reconnection monitoring Smart-UPS SMT2200I (Firmware UPS 09.4)

Discussion in UPS Management Devices & PowerChute Software started by Mark , 6/11/2018 12:35 AM
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  • mardens
    Mark
    Novice Novice
    Mark 6/11/2018 12:35 AM

    Recently, I noticed that there are frequent reconnection monitoring in PowerChuite BE v9.5.0.301.
    Connection with a computer via USB.
    Are frequent monitoring reconnections normal and are not a hardware error?
    What you need to do to fix this?

  • wpasquil
    Bill
    =S= Representative
    Bill 6/11/2018 1:07 PM (in response to Mark)

    Hi,

    PowerChute runs as a service and is started automatically when the OS boots. Monitoring stopped and started indicates the service is stopping and restarting. If the OS is not being rebooted you should look in Control Panel - Administrative Tools - Event Viewer - Applications  to see if anything is being logged as to why the service is being stopped. 

  • mardens
    Mark
    Novice Novice
    Mark 6/11/2018 2:00 PM (in response to Bill)

    The OS did not reboot when the monitoring service reconnected.

    Noticed the frequent reconnection of the service in Logs began as soon as I selected in the Event Configuration items:
    Connection established, Monitoring started and Monitoring stopped
    Once I have disabled these items, the Logs of PowerChute no longer displays reconnection events of the monitoring service.

    It's strange! Why such behavior?

  • mardens
    Mark
    Novice Novice
    Mark 6/20/2018 9:19 PM (in response to Bill)

    I noticed for daily stops of the PowerChuite monitoring service with errors / warnings in the log file!

    Connection with a computer via USB. The computer worked all this time around the clock and did not reboot.

    Why do such errors and warnings of the PowerChuite agent service in the log and how to fix it?

    Thanks

    Smart-UPS SMT2200I / Firmware UPS 09.4 / OS Windows 10 x64 / PowerChuite BE v9.5.0.301

    Also attached a pcbe.log file for viewing

    eventlog

    Attachments
  • wpasquil
    Bill
    =S= Representative
      This discussion is marked as answered
    Bill 6/21/2018 2:44 PM (in response to Mark)

    Hi,

    The error indicates something on the Windows 10 system is causing the PowerChute service to stop. The way to troubleshoot is to determine what is happening on the system when the service stops and what is causing the service to restart. Also did you look in the system event viewer to see if anything is being logged? 

  • mardens
    Mark
    Novice Novice
    Mark 6/21/2018 2:59 PM (in response to Bill)

    Thanks for the answer. I check the Windows 10 event log.

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