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PowerChute not hibernating PC

Discussion in UPS Management Devices & PowerChute Software started by chris , 4/11/2018 2:42 PM
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  • cloo
    chris
    Novice Novice
    chris 4/11/2018 2:42 PM

    Hi. I found out today that if we lose power and my Win 7 PC is at the Windows Login screen, PowerChute will not hibernate it. I googled this and found that PowerChute won't work if Windows is locked. So I attempted to fix it by logging into the PC and then waiting 3 minutes for it to hibernate on its own (I have the option selected: "Preserve battery power. Shut down my computer when it has been on battery backup power for: 3 min"), but it never did it. It just says "Time until shutdown: <1 minute" and then never does anything. It seems like if the power outage occurs while at the Windows Login screen, it somehow cancels PowerChute so even if you login to the machine it will no longer work. Is this intended, and is there a workaround?

    This is the first time we had a power outage while this PC was on the login screen. Usually it is not at that screen, and PowerChute has always worked. So I am attributing it to that, but am not 100% sure.

    Additionally, when PowerChute works successfully and it shuts down the PC, since it is only connected to that one device, the battery backup also stops making noise after hiberating the PC. But if I hibernate the PC manually, the battery backup keeps running. I was looking for a "hibernate now" button within the PowerChute software so I could force PowerChute to do it, but could not find anything like this. What would you recommend in this case? (although if I can fix the first issue, this one becomes moot)

    I am using PowerChute Personal Edition 3.0.2, with Back-UPS BX1300G on firmware 864.L5.D

    Thank you.

  • wpasquil
    Bill
    =S= Representative
    Bill 4/12/2018 5:57 PM (in response to chris)

    Hi,

    On 4/11/2018 10:42 AM, chris said:

    Hi. I found out today that if we lose power and my Win 7 PC is at the Windows Login screen, PowerChute will not hibernate it. I googled this and found that PowerChute won't work if Windows is locked. So I attempted to fix it by logging into the PC and then waiting 3 minutes for it to hibernate on its own (I have the option selected: "Preserve battery power. Shut down my computer when it has been on battery backup power for: 3 min"), but it never did it. It just says "Time until shutdown: <1 minute" and then never does anything. It seems like if the power outage occurs while at the Windows Login screen, it somehow cancels PowerChute so even if you login to the machine it will no longer work. Is this intended, and is there a workaround?

    When you logged into the system did you log in remotely or directly onto the PC?

    On 4/11/2018 10:42 AM, chris said:

    Additionally, when PowerChute works successfully and it shuts down the PC, since it is only connected to that one device, the battery backup also stops making noise after hiberating the PC. But if I hibernate the PC manually, the battery backup keeps running. I was looking for a "hibernate now" button within the PowerChute software so I could force PowerChute to do it, but could not find anything like this. What would you recommend in this case? (although if I can fix the first issue, this one becomes moot)

    PowerChute does not offer a hibernate button. You can hibernate the PC from the Windows start button or from command line. 

  • cloo
    chris
    Novice Novice
    chris 4/15/2018 1:21 AM (in response to Bill)
    On 4/12/2018 12:57 PM, Bill said:

    When you logged into the system did you log in remotely or directly onto the PC?

    I logged in directly.

    On 4/12/2018 12:57 PM, Bill said:

    You can hibernate the PC from the Windows start button or from command line. 

    I noticed that when PowerChute works correctly and it puts the PC in hibernation, the APC also quiets down immediately after. But when I put the PC in hibernation manually, the APC keeps running loudly. It's strange.

  • Weevie
    Steve
    Novice Novice
    Steve 4/16/2018 4:35 AM (in response to chris)

    APC doesn't update their software ever, so I would never expect a fix from them. Someone might come in here and give you some kind of "work-around" because that's just how lazy they are at APC. I'd recommend Cyberpower for a UPS. Recently I purchased a APC UPS without checking if they update their software. Shame on me for not checking. They haven't updated their UPS software since 2012!. Good luck to you sir. 

  • wpasquil
    Bill
    =S= Representative
    Bill 4/17/2018 5:56 PM (in response to Steve)

    Hi,

    On 4/16/2018 12:35 AM, Steve said:

    APC doesn't update their software ever, so I would never expect a fix from them.

    That is not an accurate statement. We are continually updating supported OS and just recently released PowerChute Business Edition 9.5. We are also in the planning stages for PowerChute Network Shutdown 4.3 and PowerChute Business Edition 10. 

    PowerChute Personal Edition version 3.0.2 was released in 2014 and we continually test with the latest versions of Microsoft Windows. When Microsoft release Windows 10 we tested to verify compatibility and we release a patch to correct a login issue in 2016. 

  • Weevie
    Steve
    Novice Novice
    Steve 4/17/2018 6:17 PM (in response to Bill)
    On 4/17/2018 1:56 PM, Bill said:

    PowerChute Personal Edition version 3.0.2 was released in 2014 and we continually test with the latest versions of Microsoft Windows. When Microsoft release Windows 10 we tested to verify compatibility and we release a patch to correct a login issue in 2016. 

    Oh really? Do you have trouble reading dates? Either way 2014 is still 4 years ago. Sure you can get PowerChute to work with Windows 10 with the work around suggested on here, but that's just band-aid and doesn't mean the software was actually written for Windows 10 or even with Windows 10 in mind. Again not updating you software whether it's 6 years old or 4 years old still speaks volumes about APC as a company and how much they care about the customers actually hanging on to their out-dated software. Update the software and stop making excuses, that's no way to win customers or support from customers. I didn't check if APC actually updated their software before my purchase of an APC brand UPS. I take full responsibility for my actions and will use this UPS for something else or donate it when I have money for a UPS from Cyberpower(a company that actually updated their software). Sorry that I can't help the fact that I'm so disappointed in wasting my money on this product. The only thing I'm doing is explaining why and possibly helping others not make the same mistake purchasing APC products that may read this before making a purchase.

  • cloo
    chris
    Novice Novice
    chris 4/18/2018 12:31 AM (in response to Bill)

    Hi Bill, can you tell me how to fix the issue I'm having?

  • wpasquil
    Bill
    =S= Representative
    Bill 4/18/2018 5:55 PM (in response to chris)

    Chris,

    I ran a few tests on Windows 7 Pro and Windows 10 Pro. I installed PCPE 3.0.2 and configured to hibernate the systems after being on battery for 1 minute. First test I pressed Ctrl Alt Delete and selected lock system. Put the Back-UPS on battery and after 1 minute the system started the power down process. Second test I log out and after 1 minute the system started the power down process. Third test I put the system to sleep. After 3 minute nothing so I woke the system and after 1 minute it started the power down process. Forth test I configured the APC USB driver and allowed it to wake the system. I put the system to sleep and waiting 30 seconds then switched the UPS to battery. When the UPS switched to battery the system woke and after 1 minute started the power down process. 

    With the exception of having a remote session open the system should power down / hibernate depending the state the system is in. 

  • Weevie
    Steve
    Novice Novice
    Steve 4/24/2018 10:34 PM (in response to chris)

    Chris Looks like he can't help you. Have you looking into Cyberpower products?. I'm saving my money for a Cyberpower UPS. UPS products cost a lot of money and I don't really have money to waste but I've unfortunately lost over $100 on the APC unit I purchased. APC doesn't update their software so if there are ever any problems with it they will never be fixed. So it's entirely worth it to save for a new UPS from a different company.  

  • cloo
    chris
    Novice Novice
    chris 4/25/2018 6:49 PM (in response to Steve)

    No I haven't looked into Cyberpower. In the past I didn't lock this PC and PowerChute always worked perfectly, so I'm attributing the recent failure to locking but am not sure. If it continues to have this issue I might do that.

  • Weevie
    Steve
    Novice Novice
    Steve 4/27/2018 7:34 PM (in response to chris)
    On 4/25/2018 2:49 PM, chris said:

    No I haven't looked into Cyberpower. In the past I didn't lock this PC and PowerChute always worked perfectly, so I'm attributing the recent failure to locking but am not sure. If it continues to have this issue I might do that.

    You definitely should. They actually update their software over their and take care of their customers. I'm just sorry that I didn't look more into APC before purchasing one of their UPS products. If I'd known about their software issues I would have went with Cyberpower in the first place. 

  • Weevie
    Steve
    Novice Novice
    Steve 4/29/2018 7:24 PM (in response to chris)
    On 4/25/2018 2:49 PM, chris said:

    No I haven't looked into Cyberpower. In the past I didn't lock this PC and PowerChute always worked perfectly, so I'm attributing the recent failure to locking but am not sure. If it continues to have this issue I might do that.

    I just received my new Cyberpower UPS. The software is soooo much better. Put the APC on my wifes computer and installed the software than decided to take the software off. It's crap software. You have to manually change things back as far as native windows power management with the APC software messes with it and doesn't revert it back when uninstalling the software. I just keep finding things wrong with that software, it's unbelievable. As soon as I can afford to I'm getting another Cyberpower UPS and will find a different use for the APC, maybe for my tv or something. Just crazy how bad the software is. Switch to Cyberpower, you won't be disappointed.

  • cloo
    chris
    Novice Novice
    chris 6/5/2018 2:57 AM (in response to Steve)

    Which model did you get?

    Can you test it to see if it successfully hibernates the PC, if you're at the Windows Lockscreen, and then the power goes out, and you stay at the Lockscreen, is the software still capable of hibernating the PC?

    Also, how loud is it when it comes on?

    We had another power outage recently and again it didn't hibernate because my PC was at the lockscreen. The second I logged in, it hibernated it. So if I'm asleep or not at home, it would defeat the purpose.

  • wpasquil
    Bill
    =S= Representative
    Bill 6/5/2018 6:42 PM (in response to chris)

    Chris,

    As I mentioned in an earlier post I tested Windows 10 and 7 at the log in state and in sleep mode with no issue with the OS being powering down. Have you tested putting the PC to sleep being sure to set the driver to wake the OS? Another option would be to hibernate when not in use or set up native power options to power down the system if you feel the issue is PowerChute. 

  • cloo
    chris
    Novice Novice
    chris 6/6/2018 6:40 PM (in response to Bill)

    Hi Bill. Here are the exact steps to replicate the issue on my PC if you want to double check:

    1. Plug APC into wall outlet. Plug computer, monitor, and computer speakers into APC.

    2. Run Windows 7 64bit on the PC. Log in, do some stuff. Leave some applications open such as notepad, Firefox, and a couple Windows Explorer windows. Make sure PowerChute is configured to "preserve battery power: 3 min."

    3. Press Windows Key + L, to lock it.

    4. Turn off the monitor.

    5. Lose power. APC kicks in automatically.

    For me, this is it. It doesn't hibernate the PC. If I want it to hibernate, I have to add an additional step: "6. Type Windows password to unlock" and then the second it's logged back in it hibernates.

    Since power outages are rare enough, I prefer not to hibernate the PC when I'm not using it, because it makes things inconvenient for the 99% of the time when the power is fine. Whenever I'm not using the PC, all I do is Win+L and turn off the monitor.

    If you replicate these steps and it works correctly for you, then that is bizarre.

  • wpasquil
    Bill
    =S= Representative
    Bill 6/8/2018 6:29 PM (in response to chris)

    Chris,

    I tried again on Win 7 & 10 with differing hardware and cannot reproduce the issue. To prevent the system from not shutting down properly I suggest hibernating it. That way the system will be safe and you will save energy which is an added benefit. 

  • UnexpectedBill
    William
    Apprentice Apprentice
    William 6/9/2018 9:23 PM (in response to chris)

    If by some chance PowerChute won't do what you want or expect, there are other options.

    Windows has had built in support for APC UPSes attached over USB for a very long time now. (The same is also true for many UPSes from competing manufacturers.) Remove PowerChute and you can switch back to Windows' built in support, which can safely shut down your computer and save all your work when the UPS says it is time.

    There is also a program known as apcupsd that can monitor your APC UPS and perform a safe shutdown. apcupsd is primarily developed for Linux and Unix systems, but has a Windows port. While setup is a little more involved, apcupsd has wide ranging capability. If you elect to install and try apcupsd, you will need to remove PowerChute first.

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