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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » INI Utility, upload from different NMC, different order of e-mail address cause problems?

INI Utility, upload from different NMC, different order of e-mail address cause problems?

Discussion in UPS Management Devices & PowerChute Software started by Jeff , 1/12/2018 10:28 PM
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  • JohnsIsland
    Jeff
    Apprentice Apprentice
    Jeff 1/12/2018 10:28 PM

    Scenario: Using the INI Utility, latest version, Old Guy (being older, he conserves his energy whenever possible) downloads a INI file from UPS/NMC First Smart Purchase, chops out everything except the EventActionConfig and upload its to UPS/NMC Staying Smart.  

    Question: What happens if UPS/NMC First Smart Purchase had e-mail recipients listed as 1. Old Guy, 2. Jane and 3. New Tech , and UPS/NMC Staying Smart had e-mail recipients listed as 1. Jane, 2. New Tech and 3. Old Guy with UPS/NMC First Smart Purchase had critical events going to Jane and New Guy, and Informational events going to Old Guy?  Would Old Guy start receiving the dreaded critical events in the middle of the night, disturbing his much needed sleep (since Old Guy was listed first in UPS/NMC First smart purchase, but listed last in UPS/NMC Staying Smart?

    Hope your Friday is a good one!

    Jeff

  • JohnsIsland
    Jeff
    Apprentice Apprentice
    Jeff 1/13/2018 12:42 AM (in response to Jeff)

    I was hoping to hear from someone before I left for the day.  Since I haven't I tested and found out if the scenario above occurs, Old Guy will receive critical events.

    You may ask, what's the cure.  I suggest you don't delete and add recipients, edit the recipients.  After trying for a _few_ minutes, I can't predict which order e-mails will be added in the above scenario.  Just edit the names.

  • B-DoubleE
    Matt
    =S= Representative
      This discussion is marked as answered
    Matt 1/15/2018 3:43 PM (in response to Jeff)

    Hi Jeff,

    The NMC config file sees the emails recipients behind the scenes as recipient 1, 2, 3, and 4. In your example the configurations would follow the number slot that the email recipients fit in to, so your instincts are correct; Old Guy would be receiving the middle of the night Critical emails

  • Bushman
    Mark
    Novice Novice
    Mark 1/30/2018 11:16 AM (in response to Matt)

    Hi Matt / Jeff

    Im new to this.  Is it possible to set up the NMC to have critical emails to one email user and information to another.  Can only one user get emails to say that a UPS has passed a self test and the other user only get critical emails such as the U
    PS has lost power.  If so how do i go about this or get info on it

    Thanks

    Mark

  • B-DoubleE
    Matt
    =S= Representative
    Matt 1/30/2018 1:33 PM (in response to Mark)

    Hi Mark,

    You certainly can configure an NMC that way. In the web interface of the NMC, you can navigate to Configuration --> Notification --> Event Actions --> By Group:

    You would then select the severity of event you want to configure notifications for, I will use only "Critical" events as an example. I'll uncheck "Informational" and "Warning", then click next, then select the radio button for "E-mail Recipients":

    I would then choose which email user I want to receive all critical events, and any custom notification parameters - by default, all events are sent with a frequency of "every 2 minutes until the condition is cleared".

  • Bushman
    Mark
    Novice Novice
    Mark 1/30/2018 3:11 PM (in response to Matt)

    Thanks Matt

    Are the events which are Critical, information  etc set up manually.  If so how is this done

    thanks Mark  

  • wpasquil
    Bill
    =S= Representative
    Bill 2/1/2018 5:17 PM (in response to Mark)

    Hi,

    You can configure individual event. Go to Configuration - Notification -  Event Actions - By Event.  You can also select a Category of event from the page Matt sent an image of.  

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