Brand new APC 1500i and NMC2
All looked good on the desk before installation, updated the firmware to 6.5 and could 'browse' to the web interface, all looked good
Now I'm getting Local Management-To-UPS Communication Lost
Attached event log
I have removed nmc card for 30 mins and reseated. I have re-installed 6.5 firmware
It sounds like you loaded the incorrect firmware and we can easily correct this.
Can you confirm the exact model of your UPS?
Can you confirm which firmware you applied?
For Smart-UPS types, this is the correct file that should be applied: ftp://restrict:Kopemail@example.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sumx650_bootmon108.exe
OK, that firmware is for a Symmetra PX. If you have a Smart-UPS that your AP9630 is installed into (which is my best guess as to what "APC1500I" is for the actual UPS model), use and apply that firmware file I provided a link to and re-check that the NMC is working properly afterwards.
Yep, it is a Smart-UPS I have, all working fine again now with the firmware from your reply.
Thanks for everything :-)
Hi Richard - OK, you're very welcome!
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