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APC AP9211 Password Reset

Discussion in UPS Management Devices & PowerChute Software started by Anthony , 8/7/2017 10:34 PM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

  • mayahill
    Andre
    Novice Novice
    Andre 9/4/2018 11:15 PM (in response to Bill)

    Hi,

    I just changed the password from my admin account and now I can't login anymore. Not with the old and not with the new PW.

    Need to reset, AP9606  JA0236007302

    Thanks

    Andre

  • wpasquil
    Bill
    =S= Representative
    Bill 9/5/2018 4:47 PM (in response to Andre)

    Hi,

    1. Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)
    2. Use the following for password 12:758QI9<>B (any letters are capitalized)
    3. You will then have to log in again but use lower case apc for both user name and password

  • mayahill
    Andre
    Novice Novice
      This discussion is marked as answered
    Andre 9/6/2018 1:21 AM (in response to Bill)

    Hi Bill,

    just made Telnet to the system and did the following:

    telnet 192.168.1.112 <ENTER>
    User Name : apc
    Password  : 12:758QI9<>B
    User Name : apc
    Password  : apc
    User Name : apc
    Password  : apc
    Connection lost.

    Was the way right ? It even doesn't work with the webinterface after first telnet.

    apc

  • gezz
    Greg
    New Member New Member
    Greg 10/28/2018 3:29 AM (in response to Bill)

    I am in a similar situation as I have taken over a project from a retiree.  My S/N is WA0012010746

    any help would be appreciated

  • B-DoubleE
    Matt
    =S= Representative
    Matt 10/29/2018 4:20 PM (in response to Greg)

    Hi Greg,

    Backdoor password for that serial is 133;9<^I9:<>

  • gezz
    Greg
    New Member New Member
    Greg 10/31/2018 1:52 AM (in response to Matt)

    Thank You

  • chucklikeaduck
    Chuck
    New Member New Member
    Chuck 11/5/2018 6:00 PM (in response to Matt)

    Mike

    Same issue here WA0112001346

  • mechanic
    Dan
    New Member New Member
    Dan 11/5/2018 7:33 PM (in response to Bill)

    Hello,  If possible I would like to get the backdoor password for an AP9211 that I have:

    MODEL: AP9211

    SERIAL: BA0130001829

    Thank You!

  • dimona1
    Dmitriy
    New Member New Member
    Dmitriy 11/6/2018 1:19 PM (in response to Matt)

    Hi Matt!

    Can you help me? Please Sent password for AS1643170501

  • wpasquil
    Bill
    =S= Representative
    Bill 11/6/2018 1:48 PM (in response to Chuck)

    Hi

    Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    Use the following for password 12479<^I9;<> (any letters are capitalized)

    You will then have to log in again but use lower case apc for both user name and password

    Please be advised that this unit is passed end of life and no longer supported by Schneider Electric. 

  • wpasquil
    Bill
    =S= Representative
    Bill 11/6/2018 1:50 PM (in response to Dan)

    Hi

    Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    Use the following for password 124<7?II9;>< (any letters are capitalized)

    You will then have to log in again but use lower case apc for both user name and password

    Please be advised that this unit is passed end of life and no longer supported by Schneider Electric. 

  • wpasquil
    Bill
    =S= Representative
    Bill 11/6/2018 1:53 PM (in response to Dmitriy)

    Hi Dmitriy,

    What is the model number of the product you require a password for? 

  • dimona1
    Dmitriy
    New Member New Member
    Dmitriy 11/8/2018 6:36 AM (in response to Bill)

    Hi, Bill!

    Product Smart-UPS SRT 6000

  • wpasquil
    Bill
    =S= Representative
    Bill 11/8/2018 2:15 PM (in response to Dmitriy)

    Hi,

    This thread is for AP9610 and AP9611 not SRT Smart-UPS. To reset the password of the network card installed in a SRT Smart-UPS please see Schneider Electric FAQ FA156075

     

  • apc11
    allen
    New Member New Member
    allen 11/13/2018 4:26 AM (in response to Bill)

    I have a ap9606 card in a ap9211 with serial number JA0250014244 what is the password I can use to the reset card.

    Thank you in advance for your help.

  • B-DoubleE
    Matt
    =S= Representative
    Matt 11/13/2018 2:31 PM (in response to allen)

    Hi Allen,

    Reset password for that serial number is 13769:QI9<@<

  • joeg
    Joe
    New Member New Member
    Joe 11/15/2018 7:36 PM (in response to Matt)

    I have a ap9606 card in a ap9211 with serial number WA0024007746 what is the password I can use to the reset card.

    Thank you VERY MUCH for your help.

  • wpasquil
    Bill
    =S= Representative
    Bill 11/16/2018 2:21 PM (in response to Joe)

    Hi

    Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    Use the following for password 12:;9<^I9:=@ (any letters are capitalized)

    You will then have to log in again but use lower case apc for both user name and password

    Please be advised that this unit is passed end of life and no longer supported by Schneider Electric. 

  • joeg
    Joe
    New Member New Member
    Joe 11/20/2018 3:56 PM (in response to Bill)

    Thanks Bill that did the trick.  Your help is very much appreciated

    Joe

  • jossebunnik
    Josse
    New Member New Member
    Josse 1/7/2019 8:56 PM (in response to Bill)

    Hi There,

    i lost my password.

    The serialnumber is:

    WA9945505135

    AP9606

    Thanx!

    Greetings,

    Josse Bunnik

  • wpasquil
    Bill
    =S= Representative
    Bill 1/17/2019 5:07 PM (in response to Josse)

    Hi

    Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    Use the following for password 62858;^IBC?A (any letters are capitalized)

    You will then have to log in again but use lower case apc for both user name and password

    Please be advised that this unit is passed end of life and no longer supported by Schneider Electric. 

  • B-DoubleE
    Matt
    =S= Representative
    Matt 2/14/2019 7:40 PM (in response to Anthony)

    Hi Adrian,

    Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    Use the following for password 1287;=^I9:<B (any letters are capitalized)

    You will then have to log in again but use lower case apc for both user name and password

    Please be advised that this unit is passed end of life and no longer supported by Schneider Electric. 

  • necron2600
    Kevin
    New Member New Member
    Kevin 20 days ago (in response to Matt)

    Hello,

    I have an AP9211 as well that needs a password.  The serial # of the web/snmp card is:

    JA0238028758

    Thanks

  • NomadicBandit
    John
    New Member New Member
    John 11 days ago (in response to Matt)

    Hey,

    I just bought a refurbished 9211 but the reseller neglected to mention the username and password are not standard.

    Can you give me the backdoor password for S/N: WA9951016341

    Thanks

  • Terry_Kennedy
    Terry
    Apprentice Apprentice
    Terry 8 hours ago (in response to John)

    I'm just another APC customer and don't speak for them. But this thread (which has been running for several years now) makes me want to point out a few things (to everyone, not to you in particular):

    1) These units are well past their end-of-life dates. The 3rd and 4th characters of the serial number are the manufacturing year. Your WA9951016341 is therefore nearly 20 years old at this point. The relays in these are mechanical devices, and even if the electronics are working perfectly (which may be problematic - see below), mechanical wear-and-tear may make the unit unreliable.

    2) Due to the age of these units, they have not received firmware / security updates in a very long time. I can tell you that the AP9610 / AP9611 are well-known to be insecure, and any bored script kiddie on the Internet can wreak havoc on these units if they can reach them. Some users say this isn't a problem - they're not connected to the outside Internet. As I once told a vendor who wanted to sell me a firewall for the school where I ran the computer center, "It won't help - my bad guys (students) are already on the inside".

    If I were going to run one of these, I'd try an AP9611 and replacing the management card with an AP9617 and the firmware files for an AP790x (not AP790xB) switched RPDU. I'm pretty sure that will work and will get you a somewhat newer (but still end-of-life) management card and firmware. This will not work on the AP9210 - the management card in that unit is not a SmartSlot. However, I'm in the process of replacing several hundred of my (much newer) non-B-series units (both RPDU and ATS) with B-series units because the non-B-series ones have become flakey enough that I can't trust them - they randomly misbehave by turning outlets off and on, rebooting, and generally being unpleasant. I'll be cutting the power cords off of them and sending them to electronics recycle - I'm cutting the cords off so an unscrupulous recycler won't try selling them to unsuspecting eBay users as working devices. 

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