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PowerChute Personal Edition 3.0.2 won't install on Windows 10 | UPS Management Devices & PowerChute Software

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PowerChute Personal Edition 3.0.2 won't install on Windows 10

Discussion in UPS Management Devices & PowerChute Software started by tcloud , 5/10/2016 12:15 PM
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Posted in: General

PowerChute Personal Edition 3.0.2 won't install on Windows 10

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  • tcloud

    I have BR1500G and Windows 10 Pro 64-bit and can't get PCPEInstaller.exe (fresh download of v. 3.0.2) to install -- it won't get past installing .net 2.0

    * .net 2.0 won't install on Windows 10, so can't install PowerChute Personal Edition 3.0.2

    The "Compatibility Chart" says -- "PowerChute Personal Edition 3.0.2 requires the installation of .NET framework 2.0 SP2 on Windows XP ..."  I'm not running XP, I'm running Windows 10.

    Any help would be greatly appreciated.

  • wpasquil


    The minimum requirement is .NET 2 You do not need to install .NET 2.0 but you do need to install a version above that one. If your system did not ship with .NET framework you can download on line. If you need assistance installing you should contact Microsoft. 

    Here is a link to Microsoft page that discusses the .NET framework and needed dependencies.  https://msdn.microsoft.com/en-us/library/bb822049(v=vs.110).aspx

  • btillison

    I have .Net 4.6.1 installed, but the APC software won't install, demanding .net 2 sp 2.

  • wpasquil


    I apologize. I checked the Microsoft downloads page for .NET 4.6.1 and found this information 

      This version of the .NET Framework runs side-by-side with the .NET Framework 3.5 SP1 and earlier versions, but performs an in-place update for the .NET Framework 4, .NET Framework 4.5, .NET Framework 4.5., .NET Framework 4.5.2, and .NET Framework 4.6.

    That leads me to believe when installing .NET 4.6.1 version 2 is not installed. With previous version when installing .NET the older versions were install along with the latest. As an example, I have version 4.0 on my laptop and along with that version are versions 2.0.5, 3.0, 3.5.

  • btillison

    So why does PowerChute require me to install an obsolete version of .NET?

    My understanding is that the current versions are roll-ups and provide all necessary support for version 2, 3, 3.5, etc.

    So, I have to install obsolete .NET versions to support PowerChute?

  • voidstar

    I think the current .NET version should include roll-up support for 2, but the documentation Bill found seems to imply it might not. Could just be vague documentation. Either way, it can't hurt to try an install of .NET 2 to see if that resolves the issue or not.

  • ArtieMcD
      This discussion is marked as answered

    You absolutely Do NOT want to install .net 2.0 (or any others) on windows 8 or 10 using the old standalone .net installers.   The install/uninstall of the .net frameworks are now handled by the Add/Remove windows feature (and has been done this way since Windows 8.1).      The 3.5 .net framework is what you need on Windows 10 for the APC Powerchute version 3.0.2 to work and it will co-exist with the 4.6 .net.   Here's how to install .net properly on Windows 8.1 and 10.

    1.   Open up the control panel.  (Right click start – then click control panel)

    2.  Go to “Uninstall a program” or “Programs and features” depending on whether the control panel is in category view or icon view.

    3.  This is the traditional Add/Remove program window. In the left side there is an option for “Turn Windows features on or off”.  Click that.

    4.  At the top of the list should be the “.NET Framework 3.5 (includes .NET 2.0 and 3.0)”.  It is no longer installed on Windows by default so you must enable it. Check the box to the left of the .NET Framework 3.5 and click ok.   Windows will proceed to install the service (downloading it from windows update if necessary) and then once complete you can proceed with installing the APC software.

    Add Feature option in Windows 10 for .NET 3.5

    There is an API in Windows allowing programs needing access to the .net framework to have it automatically install this service.   APC should really update their installer to support that behavior and remove the incorrect legacy .net install instructions it’s installer prompts when their software in install on Windows 8.1 or 10.

  • Hals41


    Just came across this as I was searching the internet for how to install Powerchute on Windows 10. Kept running into the need for .NET FW 2.0.

    Thank you greatly for your knowledgeable, clear, concise comment and instructions as to how to add .NET FW in Windows 10! You cleared it up. You would think Microsoft, with all their staff, wisdom (?), etc would have a comment on how to do this, but no, they do not.

    One of the major problems with Microsoft and Windows is the way MS continually changes where these mundane tasks are done - and does not publish a guide, etc.

    Again, thanks for the explanation. To all others that read this, Artie's instructions work, and Powerchute will then install and work properly on Windows 10 (Home, 64 bit).


  • tech


    You are comp0letely wrong about this being an MS issue.

    PCPE needs to be updated to comply with current standards.

  • Jim1954

    APC REALLY does provide top-notch products. They do their job w/out worry.

    Yet, I find that PowerChute 3.x is lacking.

    It lacks support, it lacks frequent updates to comply with current OS platforms, and it lacks intelligence in working with those platforms.

    So, yes, I believe it to be right on-point with your statement "PCPE needs to be updated to comply..."

    Now versions, security updates and other critical actions are published by the OS Platform on a regular basis. There is ABSOLUTELY no reason for any product installed to require a down-level installation of the supported infrastructure deployed by the OS Platform.

    It is lack of funding and certainly uninterested Management for providing the needed funding in support of the "Digital Life of Consumer (personal and commercial)."

    I must ask myself then, is that their approach for commercial products as well? If they are so far behind on something as simple as this, with lack of support for a strategic component of their product line, then apparently it extends to their commercial product lines as well.


  • xberg


    I have exactly the same problem on Win 10. Except that I am unable to install .NET 3.5.

    When I tick the box Win 10 tries to connect to windows update and I get an error 0x80240022.

    I noticed that powerchute has not been updated since 2012 which seems like an awfully long time for a software. 

    And I should not be struggling to install software!

    Any solution to make this work on Win 10?


  • xberg

    I found the solution:

    Mount your Windows 10 ISO if you have one or insert your Windows 10 install disc, or insert the USB stick
    Press Windows key + x
    Click Command Prompt (Admin)
    At the command prompt, enter the following command:
    run Dism DISM /Online /Enable-Feature /FeatureName:NetFx3 /Source:d:\sources\sxs /All /LimitAccess
    Change d: with your drive letter
  • kahml

    While I just marked this topic as having an answer, I really would like to raise some issues with APC / Schneider-Electric about the frivolity of having to perform such a backward task.

    There are two things that should be updated/fixed/corrected in the Personal Edition.

    First, it should NOT be dependent on an older version of .Net.  Yes, Microsoft keeps updating editions and versions, but having "backward-compatibility" for this software shouldn't be an issue for everyday users, never mind those of us who install BackUPS Pros in business settings.  .Net 3.5 was released to coincide with Windows 7 and Server 2008 - two operating systems that Microsoft is going to stop supporting in six months.  Get the product to use 4.7 and I think all of us who use Windows 10 will be much better off.

    Second, the software needs to offer the ability to turn off a function and NOT flag it as an error.  If I specifically turn off the APC Data Service (Energy Usage), it should not throw a yellow flag in the PC icon.  End users see this, freak out, and open unnecessary tickets saying "there's something wrong with the UPS."  Well there isn't, but APC doesn't make it possible to avoid it - and they should.  It should be an option in the software - I shouldn't have to go into Services and manually disable it.

    So after all this time - and the push on the part of APC / Schneider Electric management to be on the Edge of IOT - someone in corporate should devote some development dollars to upgrading this software as we near the end of the second decade of the 21st century.

  • wpasquil


    Thanks for the feedback. We are beta testing the next release of PCPE now and one of the changes is to update the .NET requirement. 

    I do not have an exact release date but anticipate it will be on APC.com within the next month.

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