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ap9630 has a blank mac address will not connect to network

Discussion in UPS Management Devices & PowerChute Software started by john , 5/5/2016 12:05 PM
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Please review Schneider Electric Knowledge Base articles for assistance with most technical support questions.  http://www.apc.com/us/en/faqs

Posted in: General

ap9630 has a blank mac address will not connect to network

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  • jeb1969

    I can connect to the card via a serial port with hyperterm.

    See below the mac address is all zeros.

    Does the A- mean there is an error with one of the bin files?

    User Name : apc
    Password  : ***

    American Power Conversion               Network Management Card AOS      v6.0.6
    (c) Copyright 2012 All Rights Reserved  Smart-UPS & Matrix-UPS APP       v6.0.6
    -------------------------------------------------------------------------------
    Name      : apcnew01                                  Date : 02/10/2007
    Contact   : Unknown                                   Time : 09:54:31
    Location  : Unknown                                   User : Super User
    Up Time   : 0 Days 0 Hours 3 Minutes                  Stat : P+ N4- A-


    Type ? for command listing
    Use tcpip command for IP address(-i), subnet(-s), and gateway(-g)

    apc>

    Active IPv4 Settings
    --------------------
      Active IPv4 Address:          0.0.0.0
      Active IPv4 Subnet Mask:      0.0.0.0
      Active IPv4 Gateway:          0.0.0.0

    Manually Configured IPv4 Settings
    ---------------------------------

      IPv4:                 enabled
      Manual Settings:      enabled

      IPv4 Address:         192.168.2.44
      Subnet Mask:          255.255.255.0
      Gateway:              192.168.2.1
      MAC Address:          00 00 00 00 00 00
      Domain Name:          example.com
      Host Name:            apcnew01

    apc>
    apc>about
    E000: Success
    Hardware Factory
    ---------------
    Model Number:
    Serial Number:
    Hardware Revision:
    Manufacture Date:       02/09/2007
    MAC Address:            00 00 00 00 00 00
    Management Uptime:      0 Days 0 Hours 4 Minutes

    Application Module
    ---------------
    Name:                   sumx
    Version:                v6.0.6
    Date:                   Apr  5 2013
    Time:                   11:25:39

    APC OS(AOS)
    ---------------
    Name:                   aos
    Version:                v6.0.6
    Date:                   Apr  5 2013
    Time:                   10:36:37

    APC Boot Monitor
    ---------------
    Name:                   bootmon
    Version:                v1.0.2
    Date:                   Jan 21 2010
    Time:                   13:35:57

  • wpasquil

    Hi,

     "A-" in the stat section refers to the application file - the firmware file that tells the NMC what type of unit it is installed in - has failed to load for some reason. If the application does not load, you would still be able to connect to the NMC via telnet/FTP, and still be able to pull up a webpage from the IP address, but no information would be present. If this occurs, rebooting the card will cause the application to attempt to reload. If the issue is still not resolved, it may be necessary to reflash the firmware of the device.

    See Knowledge Base document FA156047 for assistance with flashing the firmware. 

    You should upgrade to firmware 6.4 when flashing the firmware to get the card up to the latest version. 

  • ipicKedawinna

    Since the MAC address is all 00 00 00 00 00 00, the NMC needs to be replaced and fixing the firmware won't help with that problem. The user cannot re-program the MAC as this is done in the factory. In addition, all of the factory information appears to be missing - model number, serial number, etc.

    The card looks to be kind of old. Did you just purchase it from some place new or is it used? Does it have a sticker on it physically with a model, serial number, and MAC? The manufacturing date itself seems earlier than when the product was released so I am curious as to the history on the card and where it came from.

  • jeb1969

    Angela,

    There are stickers on the bottom of the card here is the info. It is a used card. Took several attempts to reset the card/password.

    00 C0 B7 C7 0D 36 AP9630 ZA1018023732

    From the BM>   screen

    BM>mfginfo

     ======== Mfg Information ========
     CRC = FAIL
     MAC Address  : ???
     Model        : ???
     HW Rev       : ???
     Serial Number: ???
     Date of Mfg. : ???
     International: 0
     Language     : 0

     =================================

  • ipicKedawinna

    Hi John,

    It seems at some point the card itself has lost its programming including MAC, model, serial number, etc. The missing MAC will prevent this NMC from working properly on a network while the other things being missing you could probably get away with. Unfortunately, this NMC needs to be replaced and I'd put it aside and pursue getting another one on your end.

  • jeb1969

    Angela,

      I was able to upgrade the card firmware to v6.4.0,  NO crc errors anymore

    see below:

    -----------------

    BM>sysinfo
    Model        : ???
    MAC Address  : ???
    Serial Number: ???
    CPU Speed    : 200
    Link Port    : 3
    Warmstart    : NO  NMI Count: 0

    *********** FLASH MODULE INFORMATION *****************

    Boot Monitor :
      Name       : apc_hw05_bootm  Build Date : Apr  8 2014
      Header Crc : A9D5(PASS)
      Module Crc : 9897(PASS)

    AOS          :
      Name       : apc_hw05_aos_640.bin
      Version    : 640
      Cookie     : 963201
      Build Date : Dec 18 2015
      Header Crc : 5709(PASS)
      Module Crc : 2D6A(PASS)

    APP          :
      Name       : apc_hw05_sumx_640.bin
      Version    : 640
      Cookie     : 963201
      Build Date : Dec 18 2015
      Header Crc : 4F84(PASS)
      Module Crc : DD2F(PASS)

    MTO          : Not Present

    LPK          : Not Present


    BM>apc>system
    E000: Success
    Host Name Sync: Disabled
    Name:           apc000000
    Contact:        Unknown
    Location:       Unknown
    Message:
    DateTime:       02/09/2007:12:32:26
    User:           apc
    Up Time:        0 Days 0 Hours 10 Minutes
    Stat:           P+ N- A+
    Bootmon:        bootmon:v1.0.8
    AOS:            aos:v6.4.0
    App:            sumx:v6.4.0

    apc>about
    E000: Success
    Hardware Factory
    ---------------
    Model Number:
    Serial Number:
    Hardware Revision:
    Manufacture Date:       02/09/2007
    MAC Address:            00 00 00 00 00 00
    Management Uptime:      0 Days 0 Hours 10 Minutes

    Application Module
    ---------------
    Name:                   sumx
    Version:                v6.4.0
    Date:                   Dec 18 2015
    Time:                   15:14:26

    APC OS(AOS)
    ---------------
    Name:                   aos
    Version:                v6.4.0
    Date:                   Dec 18 2015
    Time:                   15:04:27

    APC Boot Monitor
    ---------------
    Name:                   bootmon
    Version:                v1.0.8
    Date:                   Apr  8 2014
    Time:                   10:59:40

    apc>

  • ipicKedawinna

    Hi John,

    What method did you upgrade it by? I don't see how the card will work properly on a network or retain TCP/IP settings with no MAC programmed in, even after upgrading.

  • Peterramzy

    Hello, im facing the same problem, did u find a solution??

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