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Core dump on AP7920B

Discussion in Racks, Rack Accessories, & Cooling started by Philipp , 19 days ago
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  • Philipp
    Philipp
    Novice Novice
    Philipp 19 days ago

    Since I did not get any answer from customer support I will post this here:

    I get reproducible core dumps with the following setup

    Rack PDU
    Version 6.5.6
    APC OS (AOS)
    Version 6.5.6
    Boot Monitor
    Version 1.0.8

    See attached file

  • Philipp
    Philipp
    Novice Novice
    Philipp 10 days ago (in response to Philipp)

    Is this seriously how APC handles Bug reports and customer support?

    I wrote to CS about this issue first on 2018/10/08 and got this number 52341586 --> no reply

    Then I wrote again three weeks later and got this number 52664164 --> no reply

    Meanwhile I commented my problem on a related post https://forums.apc.com/spaces/7/ups-management-devices-powerchute-software/forums/general/12838/ap9631-network-interface-restarted#87385 --> no reply

    More than one week ago I created this post and still no answer!

    Can't you fix the problem? Do you need more information? Have you seized development on the product and are not able to release a bugfix?

    Or when can I start using my AP7920B without coredumps?

  • wpasquil
    Bill
    =S= Representative
    Bill 10 days ago (in response to Philipp)

    Hello,

    Sorry for the inconvenience. I have requested that a local support rep contact you in reference to your cases. You should be contacted within the next 24 hours.

    Again, sorry for the inconvenience.

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