Since I did not get any answer from customer support I will post this here:
I get reproducible core dumps with the following setup
See attached file
Is this seriously how APC handles Bug reports and customer support?
I wrote to CS about this issue first on 2018/10/08 and got this number 52341586 --> no reply
Then I wrote again three weeks later and got this number 52664164 --> no reply
Meanwhile I commented my problem on a related post https://forums.apc.com/spaces/7/ups-management-devices-powerchute-software/forums/general/12838/ap9631-network-interface-restarted#87385 --> no reply
More than one week ago I created this post and still no answer!
Can't you fix the problem? Do you need more information? Have you seized development on the product and are not able to release a bugfix?
Or when can I start using my AP7920B without coredumps?
Sorry for the inconvenience. I have requested that a local support rep contact you in reference to your cases. You should be contacted within the next 24 hours.
Again, sorry for the inconvenience.
Thank you, their might have been some miscommunication.
We are in contact and the team is trying to fix the bug related to SSH session management.
Choose a location