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Incompatible HW: apc_hw02_aos_392.bin when upgrading AP7920

Discussion in Racks, Rack Accessories, & Cooling started by Philipp , 12/13/2018 2:43 PM
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  • Philipp
    Philipp
    Novice Novice
    Philipp 12/13/2018 2:43 PM

    I tried to upgrade my AP7920

    Model Number: AP7920
    Serial Number: ZA1447024983
    Hardware Revision: B2
    Manufacture Date: 11/24/2014
    MAC Address: 00 C0 B7 8A 22 BE
    Management Uptime: 0 Days 0 Hours 23 Minutes

    Name: rpdu
    Version: v3.9.2
    Date: 07/07/2016
    Time: 10:40:30

    Name: aos
    Version: v3.9.2
    Date: 07/06/2016
    Time: 15:12:05

    With the latest firmware using apc_hw05_aos656_rpdu2g656_bootmon108.exe

    But I get the following error in the log:


    Ping Test 12/13/18 15:36:57
    -----------------

    Starting Upgrade 12/13/18 15:37:10
    -----------------
    [12/13/18 15:37:10] 192.168.0.217: Pinging (via ICMP) device
    [12/13/18 15:37:10] 192.168.0.217: Device connection passed
    [12/13/18 15:37:11] 192.168.0.217: Testing FTP Log-in
    [12/13/18 15:37:14] 192.168.0.217: FTP Log-in passed
    [12/13/18 15:37:16] 192.168.0.217: Saving data file
    [12/13/18 15:37:29] 192.168.0.217: ERROR --> Incompatible HW
    [12/13/18 15:37:29] 192.168.0.217: Incompatible HW: apc_hw02_aos_392.bin
    192.168.0.217: Incompatible HW: 

    Please do not tell me I cannot upgrade this device!

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 12/13/2018 3:31 PM (in response to Philipp)

    Hi,

    Your PDU is already at the latest version (3.9.2). Version 6 firmware is only supported on AP7XXXB models or AP8XXX series models which are different hardware platforms and the error you're seeing is legitimate - incompatible hardware.

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