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Home » Spaces » Racks, Rack Accessories, & Cooling » discussion » General » UPS Network Management Card 2 Lost Communication with UPS

UPS Network Management Card 2 Lost Communication with UPS

Discussion in Racks, Rack Accessories, & Cooling started by Francisco , 5/31/2018 12:54 PM
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  • franciscosantana
    Francisco
    Novice Novice
    Francisco 5/31/2018 12:54 PM
    Hi!
    
    After a firmware update no AP9631, receive the information on my UPS RT 10KVA: Loss of communication with the UPS. How can I downgrade this firmware?

  • wpasquil
    Bill
    =S= Representative
    Bill 5/31/2018 5:16 PM (in response to Francisco)

    Hello,

    You should not have to downgrade the firmware. When you open the AP9631 web page and go to About - Network what does it display for Application Module and the version? Also what does it display for APC OS and the version? 

    The issue you are describing points to the wrong firmware being applied during the upgrade.  

  • franciscosantana
    Francisco
    Novice Novice
    Francisco 5/31/2018 5:24 PM (in response to Bill)

    Hi Bill,
    These are the interface print, can I change the firmware version?

    Thank you for helping.

  • franciscosantana
    Francisco
    Novice Novice
    Francisco 5/31/2018 5:37 PM (in response to Francisco)

    Hi Bill, thank you for your help.

    I`d solved this problema with this firmware: http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX656&software_id=MFOI-AXRN8C&family=98&part_num=AP9631

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