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Password recovery AP9210I

Discussion in Racks, Rack Accessories, & Cooling started by Sacha , 9/24/2015 9:25 AM
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Posted in: General

Password recovery AP9210I

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  • Hello, 

    this is my first post on this forum.

    I recently purchased a (rather old) APC switched rack PDU (model AP9210I). The thing is, I can't seem to reset the password on the unit (and the original owner can't remember). I followed some instructions I found online, which were not specifically for the model I have though, so none of those methods worked.

    Here is what I tried so far:

    • Power on and try to log on with username: apc and password: apc (tried Web, Telnet and serial) -> password refused
    • Press reset for 10 seconds, release, press again for 1 second and try to login (using serial console) -> password refused
    • Login with random user and password: TENmanUFactOryPOWER (telnet). Login to service menu worked, EEPROM dump worked, but I did not find a username and password (that specific vulnerability must have been fixed).
    • I did try some obvious "default passwords", like admin/admin etc, with no success.

    Is there another method I can try?

    Thanks,

    mccoy

  • Hi,

    Please provide the serial number of the unit and I can send the password procedure.

  • Hi,

    thanks for your reply.

    Here is the serial number: WA9924009648.

    Thanks in advance,

    mccoy

  • This discussion is marked as answered

    Hi,

    Log in using  lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    use the following for password (any letters are capitalized)

    12<:9>^IBC=@

    After entering the new password you will have to log in again but use lower case apc for both user name and password.

  • Hi,

    that worked perfectly. Thank you very much!

    Kind regards,

    mccoy

  • Note that these older units have a number of unfixed vulnerabilities in the underling protocols. The fact that you were able to log in with the "10MAN" method proves your device is vulnerable - if you try it again, you'll probably see the username / password you setup in the EEPROM dump.

    Because of this, these units should not be used in locations where untrusted people have network or console access to the device.

  • Hi,

    I am using the device in a lab-type environment only. It's not connected to anything remotely critical, nor is it public facing (and it is locked in a cabinet, restricting access to the serial port.) I realise that one shouldn't be using it in production any longer if it has any vulnerabilities.

    mccoy

  • Hello Bill,

    I am trying to use a couple of older AP9210 and have the same password reset issue ...

    Here are the serial numbers :

    WA9902001403

    WA9848026242

    can you help ?

    Thanks

    Pierre

  • I know your post is 8 months old, but I run in the same issue as you and find my way out.

    I you still need to recover the two units, try these passwords with the same procedure as above:

    WA9902001403  124859^IBC;>
    WA9848026242  149698^IBB?D

  • Hi,

    I've recently picked up a masterswitch 9210I from ebay. But as with the other guys above I cant login as a password has been set which I don't have. 

    So I was wondering if anyone can assist with resetting serial number: WA9919014044 ?

    Regards

    Rich

  • I have exact same problem.

    I can't login after I changed password.

    I tried reset 10sec, 10sec with 1sec, multiple click but none of them are working.

    Also, I think it resets network card only because it gives me username prompt in 5-7 seconds.

    I checked the device but there's no serial numbers either.

    Please inform how to find serial #.

     

    Jyoung
  • The serial number is normally on the side of the unit, so you need to remove the rack ears to see it. I believe that on these old units, it is a plain paper label (non-barcode) with the serial number and the MAC address.

    The AP9210 definitely is affected by the "well-known backdoor password" and it was not fixed by APC because the unit was long obsolete even then.

  • Hi,

    Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web).

    Use the following for password (any letters are capitalized) 13749:^IBC<E Then you have to log in again but use lower case apc for both user name and password.

  • Hi Young,

    I will need the serial number of the unit to create a back door password. The serial number should be on the side of the unit. 

  • Bill,

    I have a similar situation to others, I have an older AP9210 that I need the password for.  

    The serial number is WA9947017210, thanks for your help!

    Kevin

  • Bill,

    Many thanks for your help, the recovery worked perfectly.

    Thanks 

    Rich

  • This discussion is marked as answered

    Hi, I have the same problem with my AP9210. Can you generate a password for this one? The serial number is WA9818878103.

    Thanks in advance,

    Paul S.

  • 1 - Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    2 - Use the following for password 99;559^IBB<D (any letters are capitalized)

    3 - You will then have to log in again but use lower case apc for both user name and password

  • I also have a AP9210 that has an unknown password. Could you make an unlock password for me too? My serial is WA9831002944. Thank you!

  • Hi,

    1 - Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

    2 - Use the following for password 125=9:^IBB>= (any letters are capitalized) 

    3 - You will then have to log in again but use lower case apc for both user name and password

  • That worked. You are my hero ;)

  • Bill thank you very much, that got me right in..

  • I have the following, can you help me reset the password?

    Model Number:           AP9631
    Serial Number:          5A1218T03662

  • Hi,

    The AP9631 is a network management card. This thread is for the AP9210 which is a Masterswitch.

    You will find information on how to reset the user name and password on an AP9631 in the Schneider Electric FAQ FA156075 "Network Management Card (NMC) Password Reset Procedure"

  • Hi, 

    I just picked up AP9210 unit on Ebay and added it to my rack. I also got the serial connector and because I am aware that I would need to do a password rest. I am getting "Login: " as a prompt on my screen. 

    I will assume that will need to have a specialized password generated for me to able to get this setup? Here is my Serial number WA9720842361

    Can you provide me with some guidance on what do next. 

    Thanks 

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