Hi you all! Regards from Chile!

I would like to known if has anyone experienced the same problem that I am having. For a fault in the Cartridge 2 of the Battery Pack 1, we change the battery pack 1 with his internal cartridge, even so, the alarm persist, so i notice that the new battery pack have a different name that the original one, so, the UPS assume that the fault of the previous battery pack is present, because the new battery pack have a different id.

Hi

Unfortunately the resolution to this issue is to replace all internal and external RBCs

Regards

Matt