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SRT10KRMLXI - All output groups off unable to turn on or reboot UPS | Smart-UPS & Symmetra LX / RM

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SRT10KRMLXI - All output groups off unable to turn on or reboot UPS

Discussion in Smart-UPS & Symmetra LX / RM started by Iwan , 5/10/2020 7:11 AM
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Posted in: General

SRT10KRMLXI - All output groups off unable to turn on or reboot UPS

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  • IwanEssery

    Hi - we have an issue were our SRT10KRMXLI has turned all its outlet groups off.  I cannot power them back on from the NMC and I appear to have a reduced menu function in the web client.  I am logged on as apc (super user).

    I cannot restart the unit from the web client and there appears to be very little I can do.  We are under lockdown rules and I am unable to attend site.  I have updated the NMC to the latest firmware.

    Any help would be appreciated before I have to get someone (at cost) to go in and have a look.

    Thanks

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