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Battery pack disconnected | Smart-UPS & Symmetra LX / RM

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Battery pack disconnected

Discussion in Smart-UPS & Symmetra LX / RM started by Daebock , 10/21/2019 5:00 AM
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Posted in: General

Battery pack disconnected

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  • owen7552

    Hi, all

    There is something related to battery pack in the UPS Log that I am using

    UPS recently received a replacement due to a malfunction, and firmware is up to date

    What's the cause?


    Model name : Smart-UPS SRT 10000

    10/19/2019 22:28:06 UPS: Battery pack3 disconnected cleared.
    10/19/2019 22:27:49 UPS: Battery pack 3 disconnected.
    10/19/2019 22:27:49 UPS: Battery pack1 disconnected cleared.
    10/19/2019 22:27:32 UPS: Battery pack2 disconnected cleared.
    10/19/2019 22:27:32 UPS: Battery pack 1 disconnected.
  • s.v.s

    Hi Daebock,

    Unless a the firmware was already upgraded after you installed the replacement UPS, I recommend upgrading the UPS firmware, ensuring all battery packs are connected to the UPS before and during the upgrade. If you have already performed this, please reach out to your local APC Tech Support for further troubleshooting.

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