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SMT1500RM2U - Warning State: Connect Battery | Smart-UPS & Symmetra LX / RM

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SMT1500RM2U - Warning State: Connect Battery

Discussion in Smart-UPS & Symmetra LX / RM started by John , 9/16/2019 8:56 PM
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Posted in: General

SMT1500RM2U - Warning State: Connect Battery

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  • Fratco

    I have a SMT1500RM2U that is barely past it's warranty.  (I purchased it in March of 2016.)  Yesterday we had a storm and it must have done something to the system, because when I found the problem last night, the UPS was off, so I turned it back on and it came up with the following error "Warning State: Connect Battery" and it beeps, and the battery level shows

    Batt:  --%

    Anyone see anything like this.  I also had another SMT1500RM2U go out earlier this year (of course right after the warranty expired).   That ones problem was different in that it would just turn off for no known reason.

  • wpasquil

    Hi,

    You should contact local support. The unit may have a 3 year warranty. 

    Local support contact information will be found at this link.

    https://www.apc.com/us/en/support/contact-us/index.jsp

    You may need to change the region in the upper left of the contact us web page. 

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