I have an SMT1500C that has suddenly started generating alarm code b.04 and specifically charger event 186. The latter was discovered by checking the log entry on the LCD screen.The UPS shuts off the outputs when the b.04 error pops up. I can run the UPS on battery output until the batteries die I suppose, so I can get some info if needed.
Can anyone advise as to the issue here? Hopefully the unit isn't a lost cause as it is just over 2 years old.
- Techowl -
Try to reset the UPS.
1) Turn off and unplug UPS from wall2) Disconnect Battery3) You may hear an audible "click" from the UPS.4) Reconnect battery, plug unit back in the wall, and turn UPS back on
If that does not resolve the issue you should contact local support. The unit is stall under the 3 year factory warranty.
Local support contact information will be found at this link. https://www.apc.com/us/en/support/contact-us/index.jsp
You may need to change the support region in the upper left of the web page.
Thanks for the info.
Been There Done That.
I will get the purchase info from work to make sure of the purchase date.
I thought it only had a 2 year warranty, so thanks for updating me on that point.
- Tim -
Does anyone know how long it usually takes to get an action from APC. I submitted a ticket on their website, and they sent a generic email similar to above, which I responded to promptly, then nothing. I have tried sending another email a few days ago, but still no action. I feel they are ignoring me and the issue I have with this APC product.
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