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Smart UPS 1500 (SMT1500C) Giving Error Codes | Smart-UPS & Symmetra LX / RM

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Smart UPS 1500 (SMT1500C) Giving Error Codes

Discussion in Smart-UPS & Symmetra LX / RM started by Tim , 13 days ago
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Smart UPS 1500 (SMT1500C) Giving Error Codes

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  • Techowl

    I have an SMT1500C that has suddenly started generating alarm code b.04 and specifically charger event 186. The latter was discovered by checking the log entry on the LCD screen.The UPS shuts off the outputs when the b.04 error pops up. I can run the UPS on battery output until the batteries die I suppose, so I can get some info if needed.

    Can anyone advise as to the issue here? Hopefully the unit isn't a lost cause as it is just over 2 years old.

    Thanks,

    - Techowl -

  • wpasquil

    Hi,

    Try to reset the UPS.

    1) Turn off and unplug UPS from wall
    2) Disconnect Battery
    3) You may hear an audible "click" from the UPS.
    4) Reconnect battery, plug unit back in the wall, and turn UPS back on

    If that does not resolve the issue you should contact local support. The unit is stall under the 3 year factory warranty. 

    Local support contact information will be found at this link. https://www.apc.com/us/en/support/contact-us/index.jsp

    You may need to change the support region in the upper left of the web page. 

  • Techowl

    Thanks for the info.

    Been There Done That.

    I will get the purchase info from work to make sure of the purchase date.

    I thought it only had a 2 year warranty, so thanks for updating me on that point.

    - Tim -

  • Techowl

    Does anyone know how long it usually takes to get an action from APC. I submitted a ticket on their website, and they sent a generic email similar to above, which I responded to promptly, then nothing. I have tried sending another email a few days ago, but still no action. I feel they are ignoring me and the issue I have with this APC product. 

    - Tim -

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