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AP9630 No UPS Found | Smart-UPS & Symmetra LX / RM

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AP9630 No UPS Found

Discussion in Smart-UPS & Symmetra LX / RM started by Martin , 3/21/2019 10:29 AM
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Posted in: General

AP9630 No UPS Found

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  • MaBa

    Hi all,

    it seems i have a very commond problem with my NMC2 AP9630
    It cant communicate with my UPS

    I already tried rebooting, FW Updates, Reset

    Model Number
    AP9630
    Application Module
    sumx
    Version
    v6.6.4
    Model
    Smart-UPS 2200
    SKU
    SMT2200I
    I have the same UPS in another Room and there it works (same FW and Settings)
    the only thing i did was take it out and plug it back in too reset the IP Settings
    any ideas?
  • TellItLikeItIs

    Try swapping the network cards to see if its a fault with the card or the UPS. If its the card, try upgrading the card firmware, download the upgrade file from the WEB, even if its the same version as your file might be corrupt.

    By the way, unplugging the card only reboots the card. The configuration is still stored within the card.

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