Hi AllI just have problem with my UPS SURTD5000XLI .
it working fine~ 2 year until today when I power on this ups appear red X led and the led in battery grap like this ( not flashing)00011 after use "brain dead" way to reset . it working like normal some minutes then this error come againand in before(when it working normally) I can't power on this ups when it unplug from wall ( cold start -with battery connect)So I need send it to repair ?Thank you!
Is it possible to include a picture of the display.
Because I had remove the ups out of my rack so I cant power on ( cold start ) nowBut I have image for you three leds are on (constant) after push I/test button . same with connect ac line or notthank you!
The sequence of LEDs you have described indicates a High Output Voltage alert. You can try to recover the unit by performing a braindead - if the UPS behavior does not change, I would recommend contacting your local APC Tech support for further troubleshooting.
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