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APC 1500 UPS: The output power is turned off. | Smart-UPS & Symmetra LX / RM

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APC 1500 UPS: The output power is turned off.

Discussion in Smart-UPS & Symmetra LX / RM started by Ali , 2/9/2019 2:52 AM
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Posted in: General

APC 1500 UPS: The output power is turned off.

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  • Alibek

    Hi, APC team

    On our ups see all the time of the error and they are not included

    below log and status UPS

    02/02/2018 22:50:33 Device UPS: The output power is turned off.
     02/02/2018 22:50:33 Device UPS: The output power is now turned on.
     02/02/2018 22:50:33 Device UPS: The output power is turned off.
     02/02/2018 22:50:33 Device UPS: The output power is now turned on.
     02/02/2018 22:50:33 Device UPS: The output power is turned off.
     02/02/2018 22:50:33 Device UPS: The output power is now turned on.
     02/02/2018 22:50:33 Device UPS: The output power is turned off.

    Model

    Smart-UPS 2200
    SKU
    SMT2200RMI2U
    Serial Number
    AS1752161180
    Firmware Revision
    UPS 09.3 (ID18)
    Manufacture Date
    12/29/2017
    Apparent Power Rating
    2200  VA
    Real Power Rating
    1980  W
    Battery SKU
    RBC43
  • s.v.s

    Hi Ali,

    Could you go to the Main Menu > Log section of your UPS LCD display, and let me know the last 10 transfer event and last 10 fault event entries.

  • Alibek

    Hi Szabi,

    02/05/2018 07:13:31 Device UPS: The output power is turned off.
     02/05/2018 07:13:31 Device UPS: The output power is now turned on.
     02/05/2018 07:13:31 Device UPS: The output power is turned off.
     02/05/2018 07:13:31 Device UPS: The output power is now turned on.
     02/05/2018 07:13:31 Device UPS: The output power is turned off.
     02/05/2018 07:13:31 Device UPS: The output power is now turned on
    02/05/2018 07:13:31 Device UPS: The output power is turned off.
     02/05/2018 07:13:31 Device UPS: The output power is now turned on.
     02/05/2018 07:13:31 Device UPS: The output power is turned off.
     02/05/2018 07:13:31 Device UPS: The graceful shutdown period has ended.
     02/05/2018 07:13:31 Device UPS: The power for switched outlet group 1, Outlet Group 1, is off.
     02/05/2018 07:13:31 Device UPS: The power for the main outlet group, UPS Outlets, is off.
     02/05/2018 07:13:28 Device UPS: Restored the local network management interface-to-UPS communication.
  • Alibek

    up

  • s.v.s

    Hi Ali,

    Apologies for the late reply. The second series of entries also appears to be an event log transcript. What we would need to have a look at is the UPS logs that are available on the LCD display under Main Menu->Logs. The last 10 transfer events (displayed as Xfer event 1 to 10) and last 10 fault events are listed here and could be useful in finding out why the UPS is turning off the output.

    Alternatively, if the UPS is not easily accessible to check the LCD display, I recommend downloading the complete log archive from the network management web interface (About>Support>Generate Logs>Download) and contacting your local APC tech support with the log file.

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