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Smart-UPS X 1500 and External Battery

Discussion in Smart-UPS & Symmetra LX / RM started by Reece , 8 days ago
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  • maticks81
    Reece
    Novice Novice
    Reece 8 days ago

    Just looking for some help with this. Finally managed to get a new External Battery shipped over from Perth to Sydney.

    I made sure the connector type was Blue and was 48V so it would be compatible with my Smart-UPS X 1500.

    APC Documentation online said it was compatible with Smart-UPS but the plug doesn't seem to fit.

    The APC Model is SURT48XLBP, it meets all the requirements it should be compatible?

    Attachments
  • liamg
    Liam
    =S= Representative
    Liam 8 days ago (in response to Reece)

    Hi Reese - 

    Can you verify the model number of your UPS? I believe you likely have an SMX series UPS, but that batttery pack is for an SURT series UPS. 

    Thank You,

    Liam Gray

  • maticks81
    Reece
    Novice Novice
    Reece 8 days ago (in response to Liam)

    Hi Liam,

    I can only see this in the About section.

    Model: Smart-UPS X 1500
  • maticks81
    Reece
    Novice Novice
    Reece 8 days ago (in response to Reece)

    actually i found this.

    Model Number: AP9631
    Name: sumx
  • liamg
    Liam
    =S= Representative
    Liam 5 days ago (in response to Reece)

    The actual Model will be on a white sticker under the front cover of the UPS. You most likely have an SMX1500RM2U or SMX1500RMI2U. The correct external battery pack is the SMX48RMBP2U. The SURT48XLBP would be for an SURT series UPS, such as the SURTA1500XL.

    Thanks

    Liam

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