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Still can't return Symmetra LX from the bypass mode | Smart-UPS & Symmetra LX / RM

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Still can't return Symmetra LX from the bypass mode

Discussion in Smart-UPS & Symmetra LX / RM started by igor , 1/16/2019 10:03 AM
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Posted in: General

Still can't return Symmetra LX from the bypass mode

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  • tinro

    After replacing all 4 batteries, Symmetra LX is operating very unstable.

    At the moment, at least one intelligence module and 2 batteries  are ok (as indicated by the network card).

    However, can't not return Symmetra LX from the bypass mode.

    Please, help to understand the reason why.

    Can provide an access to the web interface for the  device management from particular ips.

  • MattK

    Hi Igor

    Can you attach the log file from the NMC and the status data.  We should be able to see what the issue is then

    Thanks

    Matt

  • tinro

    Hi Matt,

    thanks for the prompt reply.

    Please, find attached a log file and several screenshots.

    Best,

    Igor

  • MattK

    Hi Igor

    Looking through the attached events log I think it would be better if you could contact your local Customer Care team on +7 495 777 99 88 we can then troubleshoot and document things much better.

    Thanks

    Matt

  • tinro

    Hi Matt,

    thank you for your advice. I'll contact the Russian team in Moscow but only in the evening (the time difference is -7) and let you know what they say.

    I did some manipulation yesterday.

    In particular, I exchanged the slots for intelligence modules. The web management system shows now that (see attachments)

    1 all batteries are ok

    2 faulty is the IM with the different serial number

    Seems all components are ok.

    However, I still can't return my Symmetra LX from the bypass mode.

    Best,

    Igor

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