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Home » Spaces » Smart-UPS & Symmetra LX / RM » discussion » General » C1500 230 VAC turns off with a serial cable

C1500 230 VAC turns off with a serial cable

Discussion in Smart-UPS & Symmetra LX / RM started by Alesk , 9 days ago
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  • exonix
    Alesk
    Novice Novice
    Alesk 9 days ago

    Hello,

    we are using Smart-UPS C1500 230 VAC Tower.
    I was going to install PowerChute Business Edition v10.0 for Windows on SuperMicro Server with Windows Hyper-V server 2012 R2 installed. The UPS was connected via Cisco Serial Cable and... The UPS had been turned off (yes, all my connected servers and devices were powered off too)
    Then I tried to turn on the UPS, but it didn't start with plugged Serial Cable. Was it my mistake to use Cisco Serial Cable or this cable is suitable with UPS?

    Thank you in advance!

  • MattK
    Matt
    =S= Representative
    Matt 9 days ago (in response to Alesk)

    Hi Alesk

    Please see  https://www.apc.com/uk/en/faqs/index?page=content&id=FA156800

    If you contact your local Customer Care Centre they will be able to send you one.

    Regards

    Matt

  • exonix
    Alesk
    Novice Novice
    Alesk 9 days ago (in response to Matt)

    Hi Matt,

    thank you for the answer.

    Could you please confirm, that this cable is suitable? AP940-1525A

    https://www.amazon.de/APC-Serial-Cable-Smart-UPS-Models/dp/B00W0CV80M

    Thank you!

  • MattK
    Matt
    =S= Representative
      This discussion is marked as answered
    Matt 9 days ago (in response to Alesk)

    Hi

    I believe the correct part number is  AP940-0625a.  If you contact our customer care team they will send one free of charge and make sure you get the correct cable.

    Regards

    Matt

  • exonix
    Alesk
    Novice Novice
    Alesk 9 days ago (in response to Matt)

    it is also available. https://www.amazon.de/APC-Serial-Cable-Smart-UPS-Models/dp/B00TWIOGVA/

    Also, I requested the APC directly from the support web-page.

    Thank you!

  • exonix
    Alesk
    Novice Novice
    Alesk 7 days ago (in response to Alesk)

    The ACP support has confirmed this cable, and we are going to buy it.

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