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SMT 1500

Discussion in Smart-UPS & Symmetra LX / RM started by Michele , 5/9/2018 2:38 PM
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  • MicaAPC
    Michele
    Novice Novice
    Michele 5/9/2018 2:38 PM
    Good morning,
    We are 3 IT companies and we often sell this product:
    APC Back-UPS BX
    We work perfectly with this product.
    Now we need superior products.
    So we bought this:
    APC Smart-UPS - Uninterruptible Power Supply (UPS) 750VA Model Tower - SMT750I
    and here the problems have arrived for our technicians.
    Let's start with the first big problem:
    Email notification. We set this configuration
    (see Attachment)
    if the line goes away to the customer we absolutely do not receive anything ...
    we do not even see the panel to send a test email to test the settings
    We await yours
    Attachments
  • wpasquil
    Bill
    =S= Representative
    Bill 5/9/2018 7:04 PM (in response to Michele)

    Hi,

    If you want to send e-mail from PowerChute Business Edition to smtp.gmail.com you will first need to upgrade PowerChute to version 9.5. See Schneider Electric FAQ FA249593

    The port for smtp.gmail.com is 465 Use SSL

    We do not offer a test button at this time. It will be added as a feature in a future release. For now to test e-mail you can configure the software to send e-mail when a self-test is run. The through PowerChute trigger a self-test. To trigger a self-test go to Smart-UPS 750 - Diagnostics 

    You will find information on e-mails sent in the pcbe.log file. The default path to the log for Windows is C:\Program Files (x86)\APC\PowerChute Business Edition\agent\log

  • MicaAPC
    Michele
    Novice Novice
    Michele 5/14/2018 3:40 PM (in response to Bill)
    Many thanks for the reply
    We did the powerchute update
    We have changed the parameters (see screen)
    We did the test (SELF TEST + TEST ALARM)
    No email arrived ...
    we are waiting for you
    thank you
  • MicaAPC
    Michele
    Novice Novice
    Michele 5/14/2018 3:43 PM (in response to Michele)

    Attach log

    Attachments
  • wpasquil
    Bill
    =S= Representative
    Bill 5/14/2018 8:21 PM (in response to Michele)

    Hi,

    The log show an issue resolving the SMTP host 

    2018-05-12 12:21:12,464 [SMTPMailWorker] WARN  - [SMTPMailer.SMTPMailWorker] SMTPMailConfigException :javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;

      nested exception is:

                    java.net.UnknownHostException: smtp.gmail.com

    2018-05-12 12:21:12,464 [SMTPMailWorker] WARN  - [SMTPMailer.SMTPMailWorker] com.apcc.m11.components.SMTPMailer.SMTPMailConfigException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;

      nested exception is:

                    java.net.UnknownHostException: smtp.gmail.com

  • MicaAPC
    Michele
    Novice Novice
    Michele 5/18/2018 8:16 PM (in response to Bill)

    does your message mean that it is correctly configured to send emails right?

    email has arrived .... but only when I unplugged the usb cable

    _________________________

    Let's move on to the second question

    We must understand perfectly the logics of shutdown of the APC, because we will install them on industrial servers.

    We need the APC to shut down the server it is connected to (Windows Server 2016) 3 minutes before it runs out.

    Do you confirm the screenshot?

    Another thing ... is it possible to test the auto switch-off procedure?

    Thank you

    Attachments
  • wpasquil
    Bill
    =S= Representative
    Bill 5/21/2018 12:35 PM (in response to Michele)

    Hi,

    I The screenshot show that the OS needs 3 minutes to power down. I recommend increasing the runtime limit to 5 minutes to allow a 2 minute buffer. Also you should add a minimum battery return requirement. The requirement should be determined by the amount of time the system needs to boot and to power down. 

    In the above example I add a 7 minute delay. I based this on the system needing 2 minutes to boot, 3 minutes to power down and added a 2 minute buffer. The reasoning to allow the system to safely boot up and power down in the event there is a power outage prior to the UPS fully charging. 

  • MicaAPC
    Michele
    Novice Novice
    Michele 5/27/2018 8:52 AM (in response to Bill)
    kind user
    thank you for the time you are dedicating to us
    we will listen to your advice
    Now we have configured the APC and the server (attachment) (do not pay attention to the red writing)
    is correct configuration?
    thank you

    the setting for restarting the server is fundamental

    now we have stopped the other purchases and we are buying only APC

    APC Back-UPS BX does not have this feature true?
  • wpasquil
    Bill
    =S= Representative
    Bill 5/29/2018 6:08 PM (in response to Michele)

    Hi,

    The screenshots show that PowerChute will start the shutdown process when the UPS has 5 minute remaining of runtime. The UPS will what 3 minutes and then cut power to the outlets. When AC is restored the UPS will remain off until there is 7 minutes of available runtime and then the outlets will power up.

  • MicaAPC
    Michele
    Novice Novice
    Michele 5/30/2018 6:23 AM (in response to Bill)

    ok perfect...

    Last question
    What is the "overload protector" button on the back?
    very thank you
  • wpasquil
    Bill
    =S= Representative
    Bill 5/30/2018 5:04 PM (in response to Michele)

    Hi,

    On 5/30/2018 2:23 AM, Michele said:

    What is the "overload protector" button on the back?

    It is a circuit breaker. It works the same as a circuit breaker in a home. If there is an overload situation or a short the circuit breaker will open to protect the UPS from damage. 

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