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Home » Spaces » Smart-UPS & Symmetra LX / RM » discussion » General » snmp communication during outage

snmp communication during outage

Discussion in Smart-UPS & Symmetra LX / RM started by Robert , 4/16/2018 9:14 PM
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  • rmeyer
    New Member New Member
    Robert 4/16/2018 9:14 PM

    We have an APC Symmetra LX 16000, which we're monitoring
    with an open source package (Network UPS Tools, aka 'nut').

    I understand that APC probably doesn't support this package,
    but I don't think my issue has anything to do with the
    monitoring software, so I've decided to seek help here.

    This software supports SNMP communication with our UPS (as
    well as many others), so we're using SNMP to monitor
    the UPS remotely.

    So far, we're able to connect to the UPS and gather
    information (ups.status, output.L1.current, etc.), and
    we're getting correct results.

    The problem we're having is that when the UPS looses
    utility power (by way of us throwing the disconnect
    switch that feeds it), we're not getting the expected
    ONBATT event that the UPS should send when polled by
    the monitoring software.

    Instead, the UPS (or perhaps more accurately, the SNMP card)
    appears to go completely offline, and the software reports
    a COMMBAD event, indicating that the UPS is no longer responding
    to polling requests.

    So our question is, is it possible that the SNMP card
    no longer communicates when the UPS is on battery?
    (which would seem highly unlikely...)

    Thanks in advance for any assistance.

  • voidstar
    Expert Expert
    voidstar 4/17/2018 3:24 PM (in response to Robert)

    The network card (NMC) should continue communicating -- to verify this, try accessing the NMC's web page. If you can't, plug a laptop into the same hub/switch as the NMC and try again. Make sure the network equipment is on battery backup so it doesn't lose power.

  • rmeyer
    New Member New Member
    Robert 4/18/2018 2:16 PM (in response to voidstar)

    hi voidstar - thanks so much for your quick response.

    we agree, and can't see any reason why the NMC should

    stop operating during an outage.  we also thought of

    refreshing the nmc's web page during the test, and

    it seemed to respond normally.

    we're going to try to approach this from the software

    side of things.  will report back any findings.

    thanks again.

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