I inherited this as part of the role here. Think its massively out of date in terms of firmware and today had a split second power cut and it didn't cut in.
My questions are:
How to update the firmware? I can't find anything relating to the RT6000
Why did it cut out? Log says
The battery seems good, but had a lot of alerts post power cut as below
The battery installed, battery not installed could indicate a battery battery pack. What is the exact model and serial numbers of the unit? You will find the information on the bar code sticker.
The NMC says Application module - v3.5.8 & APC OS - v3.6.1
The SURT6000 does not have upgradeable firmware. The NMC does have upgradeable firmware. Here is a link to the latest firmware for AP9630 and AP9631 NMC. http://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-2/P-AP9630 You will need SFSUMX650
As for cutting power, the log is showing battery installed and uninstalled so it is very possible the batteries are bad. The unit is 9 plus years old so if the batteries have not been replace that would explain the issue.
Just one correction, it looks like the UPS has an AP9617/18/19 model network management card (not AP9630 or AP9631) based on the fact it has 3.X.X firmware currently so the latest firmware for that is AOS 3.7.3/application v3.7.2. Look for part number SFSUMX372 here: http://www.apc.com/shop/us/en/products/Network-Management-Card-v3-7-2-Firmware-for-Smart-UPS-with-AP9617-8-9/P-SFSUMX372?isCurrentSite=true
Last question - i have new batteries - but are they hot-swappable - or would we need to bring the UPS down before swapping?
i.e. can i do it in the middle of the day causing no downtime?
Windows crashed the upgrd_util.exe during the 3.7.3 update. The version is now 3.7.3 as can see that in Telnet, BUT the web interface won't load and the email alerting has stopped. Tried it a couple of times and the same thing happened - Windows 10 client PC.
Looking to speak to Chat Support when its open (im UK based) or would appreciate some guidance please... :/
I have flashed via FTP and all OK now
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