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Symmetra communications issues | Smart-UPS & Symmetra LX / RM

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Symmetra communications issues

Discussion in Smart-UPS & Symmetra LX / RM started by Josh , 1/12/2008 7:16 PM
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Symmetra communications issues

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  • joshrock11

    Once we get our XR working (hopefully) we will work on a strategy to replace the old batteries with new ones. Would you recommend against doing a calibration test on the system knowing the batteries are this old?

  • TheNotoriousKMP

    I would recommend getting all the replacement batteries first, then running a runtime calibration. You only need to initiate one of those per year roughly, as the UPS should provide near-accurate runtime otherwise.

  • TheNotoriousKMP

    How long has this setup been present? It may be a combination of the Firmware on the XR communications card and the Main Intelligence Module. With regard to the web card, if you Hyperterminal in, you should see a section on the right hand side that says "Stat: P+ N+ A+" If all three are + signs then you might want to check your network configuration within the card, and see if Telnet is enabled or disabled.

  • joshrock11

    Sorry I forgot to mention the fact that I'm also not able to connect via the serial cable either.

  • Sgt._Slaughter

    Try putting the UPS into Maintenance Bypass and turn the System Enabled switch off. Then reseat the Intelligence modules and possibly the Web card. Check the leds on the Web card, the status and link leds, and compare them to their corresponding operation in our user guide, assuming this is an AP9617/8/9 card. You may want to confirm the part number.

    http://www.apcmedia.com/salestools/ASTE-6Z5QEW_R0_EN.pdf

    You may also want to try swapping out the comm cable between the XR and the Mainframe.

    Can you ping the Web card?

  • joshrock11

    I tried all the above on Saturday but it did not help the issue. As for the web card... it is a 9606 10baseT card and has a connection but does not appear to be pulling a DHCP lease. Are these cards configured for DHCP by default and if not how can I set it. I don't have the CD that came with the device so I can't you the Wizard to set it up.

    Also, is that comm cable just a standard telephone cable?

    Message was edited by: joshrock11

  • Cap1

    The older 9606 cards do not have DHCP capabilities. That feature was added into our current network management line (AP9617, AP9618, AP9619).

    You can setup the TCP/IP settings on the 9606 in the following ways:

    Bootp
    HyperTerminal - using serial cable 940-0024c
    Webcard wizard - You can download the wizard off the website (http://www.apcc.com/tools/download/index.cfm)
    ARP

    You can also find more documentation in Kbase 3061:
    http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=3061&p_created=1069703361&p_sid=rwzH3MVi&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuYV9pZCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PTMwNjE*&p_li=&p_topview=1

    ^ Although that kbase mentions the current gen cards, it is the same procedures for the 9606

    Message was edited by: Cap1

  • joshrock11

    I've been all over their site trying to find it. What is it called?

  • Cap1

    The communications cable from the main unit to the extended run frame is a 4 wire straight through RJ-9 cable. This is not a standard phone cord (which is RJ-11 connector) RJ-9 is a smaller connection, commonly found on "handset" cords (the line between your phone and the handset piece)

    APC part # 0W6002B

    Message was edited by: Cap1

  • Cap1

    On the software/firmware page go to "Software upgrades - wizards and configurators", then choose APC Device IP Configuration Wizard.

    I should add that the wizard may not work if the card has been configured once already....
    In such a case you will most likely have to go with the hyperterminal procedure.

    Message was edited by: Cap1

  • joshrock11

    awesome... tcpdump and discovered the IP address... now how do I reset the password on this thing?

  • joshrock11

    In theory I could just create this cable then... how about the serial cable. Is that a standard serial connection like to a switch or router?

  • Sgt._Slaughter

    No, the serial cable is an APC proprietary smart signalling serial cable.

    http://www.apc.com/resource/include/techspec_index.cfm?base_sku=940%2D0024

    Thanks.

  • joshrock11

    I tried the device IP wizard and tried to console via the serial interface and neither work. Is there any additional troubleshooting before I start buying new cables and then replacing the cards themselves?

  • KVM4Life

    What lights are lit on the AP9606 card? You should see both a status light and a link light. Can you please describe what these lights are doing?

  • joshrock11

    Both lights are working as I suspect they should. The one shows it is communicating with the UPS the other acknowledges the network connection. However, should I see this card as an "accessory" in the menu on the UPS? I don't see any config information for any of the cards in the menu.

  • KVM4Life

    No you should not see the card in the Accessories menu. The only way to communicate with the card is serially/telnet/web.

    So, the Status LED is solid green and the Link LED is flashing? If so, this means that the card has been configured already with IP. In this case, unless you know the IP address of the card, there is no way to get to this card without connecting serially.

    What actually happens when you try to telnet to the card? Loss of connection, error message, lack of response?