I have a problem with our UPS as it is notifying me that there is an internal hardware fault and the UPS switched to bypass mode.
On UPS screen, a message " Power Sys Error - 00004 Contact Customer Service".
This UPS in the warranty period.
How can I solve this problem?
Attached event file - data file - debug file
Contacting customer support springs to mind.
I have contacted the customer support.
I'm searching if I can do something else to solve this issue.
how you did solve your issue as i have here the exact problem as yours??
many thanks if you can help me out
Hi Hamid -
if you look at the Event Log on your unit's LCD screen, there should also be an Event Code (typically a 3 digit number). Can you tell me what it is?
Hi dear Liam
please find the attached photo of smart UPS SRT10KXLI POWER SYS ERROR 00004
Hi Hamid -
You can try using the "brain dead" procedure to reset this fault:
If this fails to clear the fault, or if the fault returns, you should contact your local tech support team for further assistance or warranty replacement.
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