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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi
I have a problem with our UPS as it is notifying me that there is an internal hardware fault and the UPS switched to bypass mode.
On UPS screen, a message " Power Sys Error - 00004 Contact Customer Service".
This UPS in the warranty period.
How can I solve this problem?
Attached event file - data file - debug file
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Contacting customer support springs to mind.
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi Mohamed,
how you did solve your issue as i have here the exact problem as yours??
many thanks if you can help me out
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi dear Liam
please find the attached photo of smart UPS SRT10KXLI POWER SYS ERROR 00004
Thanks
Hameed
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
1- SRT10KXLI problem, it showing on screen (Internal RBC needs Replacement on Battery).
2- SRT6KXLI problem, During normal working day the smoke came from the power supply when we off the UPS after a few hours when we reconnect to the power the UPS cut the Main power feus.
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Contacting customer support springs to mind.
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
I have contacted the customer support.
I'm searching if I can do something else to solve this issue.
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi Mohamed,
how you did solve your issue as i have here the exact problem as yours??
many thanks if you can help me out
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi Hamid -
if you look at the Event Log on your unit's LCD screen, there should also be an Event Code (typically a 3 digit number). Can you tell me what it is?
Liam
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi Hamid -
You can try using the "brain dead" procedure to reset this fault:
If this fails to clear the fault, or if the fault returns, you should contact your local tech support team for further assistance or warranty replacement.
Thanks,
Liam
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
1- SRT10KXLI problem, it showing on screen (Internal RBC needs Replacement on Battery).
2- SRT6KXLI problem, During normal working day the smoke came from the power supply when we off the UPS after a few hours when we reconnect to the power the UPS cut the Main power feus.
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Posted: 2021-06-30 08:18 PM . Last Modified: 3 weeks ago
Hi Hamid -
I would suggest contacting your local tech support team to troubleshoot these units and possibly set up a warranty exchange if they are under warranty. You can find your local contact information at https://www.apc.com/support/
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