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An automatic voltage regulator (AVR) relay fault exists

Discussion in Smart-UPS & Symmetra LX / RM started by slade , 10/27/2015 1:58 PM
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Posted in: General

An automatic voltage regulator (AVR) relay fault exists

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  • sherman

    Is this a call to replace the ups all together or is there something that can be done? 

    Also I was wondering if what is in the log, that i will attach, is an issue with the power input or if the relay going out is causing these errors?

    link to logs (the times and dates are off)

    http://pastebin.com/gFyHb3Gu

    thank you in advance for any help you may provide.

  • Jordan.Cabral

    Hello,

    What is the model of your UPS?  Usually, depending on your UPS, an AVR fault deems a replacement necessary.  The AVR is what is compensating for the low input voltages noted in your logs (which if true is an input/utility power problem).

    If you can let us know the UPS model and serial number, we may be able to instruct you on a troubleshooting procedure to try and clear the fault.

    Regards,

    -JC
  • sherman

    the model is a Smart-UPS X 1500 and the serial is AS1105223006

  • Jordan.Cabral

    I would recommend what we call a braindead procedure:

    1- Turn off the UPS

    2- Unplug all load

    3- Unplug the unit from utility

    4- Disconnect all batteries

    5- Hold down the power button for about 20 seconds

    6- Reconnect the batteries, unit, and load

    7- Bring the unit back online

    If the fault clears, that is great, but if it does not, it is a true AVR fault and the UPS needs replacement.

    Regards,

    -JC
  • trlindley

    Jordan.

    thanks for your suggestion. after following your troubleshooting steps it did finally reboot and for about 4-5 seconds i thought it would be ok but then it clicked and gave the p.06 error once again. I am reaching out to APC for warrenty as the unit is within its first two years of service. ( we installed it about 1 year ago. 

    I will let you know what we determine.

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