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No followup on my Email since 12 Feb | Back-UPS & Surge Protectors

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No followup on my Email since 12 Feb

Discussion in Back-UPS & Surge Protectors started by Jon , 3/25/2021 5:16 PM
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Posted in: General

No followup on my Email since 12 Feb

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  • Hi all, who can I escalate this to?  I emailed customer care for my BackUPS which failed to function and there were email exchanges and after providing all the information asked for on 12 Feb, all went silent even after repeated emails.  I called the support line and spoke to a representative and was told they will call me back, but no one ever did.  Can someone please help?!  Can't imagine such terrible service from a reputed company.  Thanks!

    Reference Number: ref:_00DA0abSm._5001H1DvgFd:ref
    Support Staff: Rafael Nino Salazar

    Regards
    Jon

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