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2 Model BR1500MS Caught Fire | Back-UPS & Surge Protectors

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2 Model BR1500MS Caught Fire

Discussion in Back-UPS & Surge Protectors started by Kris , 9/20/2019 4:16 PM
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Posted in: General

2 Model BR1500MS Caught Fire

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  • TechSolutions

    Back in April, we had 2 new BR1500MS units that caught fire at a customer site within 4 months of each other.  The fire was put out before it caused damage to the building but the customer has major concerns and is removing all the APC units.  We reached out to APC and they told us the following:

    "As of the moment, you can tell your clients about the possible cause, the MOV (internal component) of the APC unit might be burned out that causes the problem, it might be on the high voltage that came from the outlet or the component is being defective itself. Further examination will be done for your unit in a couple of weeks."

    It has been months now and we still haven't heard back on the final outcome of the cause of the fire.  Has anyone run into similar issues with this model during this time frame?  It seems strange that our customer would be the only one that this happened to if there was a defect with the model.  

    We also wanted to make others customers aware that we had this happen so they could take any necessary precautions as well.

  • TheNerdSquad

    Recently had a client report a model BX1350M was smoking when entry to the building for the morning. So if left could have easily caught fire. This is very odd to me as I have used APC items for a long time. I saw this post searching for anyone else with a similar or the same issue and thought I would reply.

    Also I figured it could not hurt to see if APC ever returned any additional information?

  • wpasquil

    Hi,

    You should contact local support. They should replace the unit and take it back for investigation. 

    Local support contact information will be found at this link.

    https://www.apc.com/us/en/support/contact-us/index.jsp

    You may need to change the region in the upper left of the contact us web page. 

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