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BackUPS Pro 1500BR battery installation | Back-UPS & Surge Protectors

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BackUPS Pro 1500BR battery installation

Discussion in Back-UPS & Surge Protectors started by Filipe , 8/25/2019 4:53 AM
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Posted in: General

BackUPS Pro 1500BR battery installation

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  • filipecouto

    Hello.

    I bought this UPS this month, and when I install the battery like it says in the manual, whenever I turn it on, it doesn't detect the battery.

    It seems like the battery is loose inside the unit. If I turn it upside down (so they battery pressures the contact points inside) the screen shows that I have a full battery. If I turn it again upside down, it says that there is no battery.

    What is happening here? Is it wrongfully installed? Or is there something that I'm missing.

  • wpasquil

    Hi,

    I suggest removing the battery and reinserting it to verify it is seated properly. Then turn the UPS on. If you still are experiencing an issue after re-seating the battery you should contact local support for assistance. 

    Local support contact information will be found at this link. https://www.apc.com/us/en/support/contact-us/index.jsp You may need to change region and that can be done in the upper left of the web page. 

     

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