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Smart-UBS 1000, SMT1000I | Back-UPS & Surge Protectors

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Posted in: General

Smart-UBS 1000, SMT1000I

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  • mommsen

    Hi,

    2 weeks ago we saw a warning to exchange the batteries of our USV. Due to the holidays nothing was done and today we had 2 shut-offs of the USV.

    Do you find this behaviour a standard? Is it enough to change batteries or may there be as well a problem with the USV itself?

    Thanks

    Eric

  • s.v.s

    Hi Eric,

    If the UPS is reporting replace battery, it may be that the battery capacity is so low at this point that even a self-test or attempt to battery transfer could result in the unit turning off. I recommend turning the unit back on and reviewing the entries in the LCD menu > Logs section to see if they contain any other alerts apart from Replace Battery, and if that checks out fine, replacing the batteries as soon as possible.

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