Loading ...

Smart-UPS RT 5000 XL - Critical Alarm | Back-UPS & Surge Protectors

Home » Spaces » Back-UPS & Surge Protectors » discussion » General » Smart-UPS RT 5000 XL - Critical Alarm

Smart-UPS RT 5000 XL - Critical Alarm

Discussion in Back-UPS & Surge Protectors started by Chuck , 4/30/2019 12:51 PM
Login to follow, share, and participate in this space.
Not a member?Join now
Posted in: General

Smart-UPS RT 5000 XL - Critical Alarm

Subscribe to RSS
  • ccoggins

    Good morning,

    I came into work today and one of my 2 battery backups are throwing a Critical Alarm.
    I am not really sure why - I am very new to dealing with battery backups and I have the power features on this backup the same as the other one and it is not throwing errors.

     04/30/2019 06:12:50 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode.
     04/30/2019 05:52:49 Device UPS: Bypass not in range ; high voltage.
     04/30/2019 01:13:19 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode.
     04/30/2019 00:51:08 Device UPS: Bypass not in range ; high voltage.
     04/29/2019 18:47:26 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode.
     04/29/2019 18:32:01 Device UPS: Bypass not in range ; high voltage.
     04/26/2019 16:04:09 System NTP update successful.
     04/22/2019 15:28:53 Device UPS: Self-Test passed.
     04/22/2019 15:28:45 Device UPS: Self-Test started by automatic timer.
    UPS Status
    Smart-UPS RT 5000 XL
    Last Battery Transfer
    UPS battery test
    Battery Temperature
    83.8°F
    Runtime Remaining
    21min 8sec
    UPS Input
    Input Voltage
    249.1  VAC @  60.0  Hz
    UPS Output
    Output Voltage
    208.0  VAC @  60.0  Hz
    Load Current
    5.3  Amps
    Output VA
    21.9 %
    Output Watts
    28.9 %
    Battery Status
    State of Charge
    100.0 %
    Battery Voltage
    217.4  VDC
    Num of External Batteries
    0
    If anyone can explain to me why this is happening and how I should go about fixing it that would be awesome.
    I have done a few Google searches, but I have not been able to find anything that I think is what I am looking for in this scenario.
    Thank you!
  • MattK
    This discussion is marked as answered

    Hi Chuck

     

    Looking at the information you've included it simply is that your utility voltage is coming in at nearly 250 V and you have an output voltage of 208 V so it is information you that the UPS wouldn't be able to go to bypass (supply the load straight from utitlity power bypassing the UPS) because of this.

     

    Regards

     

    Matt

  • ccoggins

    Thank you, Matt!

    If I changed my output voltage on my UPS to 240V then, in theory, I should be fine right?

  • MattK
    This discussion is marked as answered

    Hi Chuck

    If your load can handle 240 V then setting the output to 240v will definitely help.  You may still see this message at times as a 10v difference between input and output is around the threshold but it will definitely reduce the message compared to the output being set to 208 V.

     

    Regards

     

    Matt

     

  • ccoggins

    Thank you, sir!

Page 1 of 1 (5 items)
Choose your language:  
powered by Communifire
Version 6.0.7207.29305