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Bn900m issue.

Discussion in Back-UPS & Surge Protectors started by Philip , 5/13/2018 12:26 PM
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  • Booku
    Philip
    New Member New Member
    Philip 5/13/2018 12:26 PM

    Bought the ups yesterday. Plugged the battery in and all devices and it worked. Lost power last night and it cut off. Now if I turn it on green light flashes for 10 seconds while powering devices and then turns off with a constant tone. Will do the same thing if I have nothing plugged in and I turn it on.

  • wpasquil
    Bill
    =S= Representative
    Bill 5/14/2018 8:08 PM (in response to Philip)

    Hi,

    Sorry for the inconvenience. Please try to reset the unit.

    To do this, follow the below procedure;

    1: Disconnect any attached load.

    2: Unplug the UPS from the wall socket.

    3: Disconnect the UPS' internal battery.

    4: Push and hold the "On" button on the UPS for 5 seconds

    5: Reconnect internal battery.

    6: Plug UPS in to known good power source.

    7: Turn UPS on.

    If that down not resolve the issue please call technical support at 1-800-555-2725 select option 2 for Back-UPS They will be happy to assist with your issue. 

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