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APC battery failure after 16 months?

Discussion in Back-UPS & Surge Protectors started by Simon , 4/4/2018 6:13 PM
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  • szimbler
    New Member New Member
    Simon 4/4/2018 6:13 PM
    My APC BE700G-IT Back UPS suddenly switched off this afternoon, and when I tried to switch it on, it made a continuous warning beep, and red light stayed on. The surge protection side worked fine. I unplugged the ups, removed the battery, held down power for 10 secs, reinserted the battery, and powered on - no difference. I had a spare battery ready for my oldest APS UPS which is no longer holding charge for more than a few minutes (I hadn't got around to changing it yet). I replaced the battery on this UPS, and it worked fine.
    Surely the original battery should last more than 16 months? I have 2 other APS UPSs, one with a battery that's been going 4 years, another with a battery that's been in longer than that.
    Is the battery under any kind of guarantee? I'm based in Italy where product guarantees are typically 2 years.
  • wpasquil
    =S= Representative
    Bill 4/4/2018 7:47 PM (in response to Simon)


    Sorry for the inconvenience. You should contact local support. The unit is under warranty so if a replacement is required they will assist you.

    Local support contact information will be found at this link http://www.apc.com/it/it/support/contact-us/index.jsp

  • szimbler
    New Member New Member
    Simon 4/5/2018 6:09 AM (in response to Bill)

    I emailed them yesterday, hopefully will hear back today

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