Worked perfectly, sir!
Lesson learned... trust the serial number listed on the web interface, not the sticker
Thanks very much for your support!
I have the same problem...
SN is AB1025822468
can you help?
Please send backdoor password.
Model: APC Back-UPS HS 500
Serial number: AB0549142599
Thank You Very Much , Petr
Message was edited by: tsolomon
Petr, please check your Inbox.
Same issue here
Username and Password emailed to krislukas
A PM has been sent to firstname.lastname@example.org
hi sorry mine didnt work last time, can we try again, S/N is : AB1026803339
thanks very much
I've found your post after I running in the same issue.... :(On today I've changed the password using the "." and "!" char and now there are no way to enter in web console.I've also tried to reset to factory using the software button and hardware button but without any succces.
Can you send me the backdoor password or, if any, an alternative method to regain access to the web console ?
Model: APC Back-UPS HS 500
Serial Number: AB1123821815
I am also locked out of our APC Back-UPS HS 500. Serial # is AB1043831307. Would really appreciate a back-door username/password to get us back in.
Hi Steve and Luca,
Our tech support is prepared to handle requests for the backdoor resets rather than us handling them publicly here. email@example.com is a quick way. This thread is locked but actually allowed replies mistakenly. For anyone else with this issue, please contact your local support for a discrete way to receive a backdoor password for your BH500 product. Thanks!
Hello I also have an APC Back-UPS HS 500 and I did the default password which doesn't work.
The serial number is:
3B1130X49445Thank you in advance
I sent your log on details as a message
user/password you send my don't play
this is technical page:
Model: APC Back-UPS HS 500Serial number: AB1130849445Firmware revision: l1Web firmware revision: l5UPS date of manufacture (mm-dd-yyyy): 07-24-2011Battery replacement date (mm-dd-yyyy): 07-24-2011
Sent in Direct message using the latest serial number you've given.
Same problem, I can not access the UPS as I do not have the password. Please can someone send them to me please:
Model: APC Back-IPS HS500
Serial Number: AB0846823158
Thanks in advance
Have the same problem, locked out and unable to access the interface.
Serial Number AB0846823158
Please help it's frustrating enough to be locked out from basic management functions, particularly when I wonder why someone viewed them necessary to protect.
I sent the username and password via a direct message
Thanks for getting back to me.
Not sure how I get this direct message. Nothing has arrived via my email and there is no option on my account for "Direct Messages". Please advise.
Thank you, message appeared in my email. Much appreciated.
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