I've sent a PM message that contains your login credentials.
Techie beat me to it. :p Glad you're up and running again though!
I also am locked out of my APC BH500NET. (Back-UPS HS 500)
So glad there is a solution for this finally!
Serial Number is 3B0951X02
Thanks very much in advance!
Unit is still running fine- and hopefully with a few more years service in it.
Once again, many thanks for provding a solution. :-)
bradleybaldwin1 can you provide the correct S/N of your unit. There should be a total of 12 characters on the S/N.