The device is one year old.
I was out of town for a week and before I switched off the device, but without disconnecting it from the mains. Green LED continued on.
How could this be solved?
Thank you for any feedback!
If the deice is only a year old then I recommend contacting your local APC by SE support team.
Thank you Gavan,
I did, and they again recommended to try to remove the clamp. The black one I succeeded in removing it, the red one not. This will be a problem when I have to exchange the battery.
The good news: After reconnecting the battery, the device woke up and works as expected.
The bad news: When will this (software) behaviour repeat and switch off my office again?
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