Hello, i am reaching out of desperation!
i got BR1500MS and i moved to Europe...i bought it new and used it less than a month in USA and it was working great!
when i shipped the UPS, i followed the procedure and disconnected the battery! it took 2 months to get to the final destination!
When i plugged it in ( i got voltage converter 3000W 220 to 110) it turned on, but it works only in battery mode, wont switch to AC...
so basically its draining the battery..
if i turn it OFF and plug it IN..its getting charged (after few hours battery is full)
i tried every single trick found on the web, but no luck!
i got 2 more UPS units and they are working fine!
Can you please try to perform a braindead on the UPS.
To do this, follow the below procedure;
1: Disconnect any attached load.
2: Unplug the UPS from the wall socket.
3: Disconnect the UPS' internal battery.
4: Push and hold the ""On"" button on the UPS for 5 seconds
5: Reconnect internal battery.
6: Plug UPS in to known good power source.
7: Turn UPS on.
i have done this before, i did it again...
when i did the reset, i connected it to power sourche and it turned on...the battery flashed for few seconds and it stayed solid battery icon...
i turned it off and i know its charging now!
The UPS is designed to work with
yeah, i guess i tried everything else but this...and i think this will be it!
i got 2 more units and APC smx1500 and Eaton...and they work great...i guess the are not so sensitive about the frequency as the BR1500
Thanks a lot for the reply, i think that solves the problem!
Choose a location